Hermes the courier from hell

marmite1979

rollingmoon said:

Never use Hermes, and never buy from people who use Hermes. It's the only way to be sure.

I've never seen the courier displayed used by any company I shop with until the tracker link.
They don't give an option to choose courier either.

preables

If it came from a mobile number it’s a scam if you click the link it will ask you to rebook your delivery and ask your for your name dob address employer and lots of other personal details 

it’s quite common 

RaphaelH

marmite1979 said:

rollingmoon said:

Never use Hermes, and never buy from people who use Hermes. It's the only way to be sure.

I've never seen the courier displayed used by any company I shop with until the tracker link.
They don't give an option to choose courier either.

Absolutely shocking service and this so called Holly is a total con. I was given a choice when I bought an item on iPhone Market.  I foolishly thought courier would be more reliable. The parcel now shows up as collected and has just sat there for 9 days now.  

I found a number but only after a few moments realised it was £6.00 per minute! (Slam)
They get you to pass the buck back to the Sender to investigate!

JJ_Egan

(I found a number but only after a few moments realised it was £6.00 per minute! (Slam)) Never seen that at a guess its a scammers site at £6pm.

(They get you to pass the buck back to the Sender to investigate!)

Depends upon who contracted the parcel company .

No idea who Holly is .

olgadapolga

JJ_Egan said:

No idea who Holly is .

Holly is Hermes' chatbot. Pretty well useless.

RaphaelH

I put in my number four times and at the end was said not recognised!!!

[Deleted User]

marmite1979 said:

They are the least professional of all the courier services, our local courier will chuck your parcel through an open window. (They've destroyed a neighbours fish tank and carpet )regardless of the contents, if it's wet it'll be left outside to be ruined or stolen. 

Hee hee  Unlike another parcel company that aims for the top! I remember when interviewing for Y000del earlier this year and coming across this news piece in my pre interview research.
https://www.itv.com/news/central/2015-11-23/courier-throws-parcel-on-roof-after-no-answer-at-the-door
Hermes are great, got to wonder if they are now beating DPD or coming close to it  plus lucky devils in peak right now! and it's not even Christmas, so exceptionally busy.

Silvertabby

Deleted User said:

marmite1979 said:

They are the least professional of all the courier services, our local courier will chuck your parcel through an open window. (They've destroyed a neighbours fish tank and carpet )regardless of the contents, if it's wet it'll be left outside to be ruined or stolen. 

Hee hee  Unlike another parcel company that aims for the top! I remember when interviewing for Y000del earlier this year and coming across this news piece in my pre interview research.
https://www.itv.com/news/central/2015-11-23/courier-throws-parcel-on-roof-after-no-answer-at-the-door
Hermes are great, got to wonder if they are now beating DPD or coming close to it  plus lucky devils in peak right now! and it's not even Christmas, so exceptionally busy.

We were expecting a parcel via YXXXX some time ago.  Got home from work on the Monday to find a card saying 'sorry not in, please ring 123 to arrange re-delivery'

Rang them to say that I would be in all day Thursday and Friday, and to request that it be re-delivered then.  Nothing doing - it would be when the van was in our area next (ie, at their convenience rather than mine).  Got home on Tuesday to find another card...

Rang them again to say please don't try to deliver tomorrow (Wednesday) as no-one would be in - but anytime Thursday or Friday would be good.  Again, could only deliver when it suited them.

Got home Wednesday to find, yes, another card.  Rang them to be told that as had made 3 failed deliveries, I would have to collect the parcel from them.  I told them that a 40 mile round trip wasn't on the cards, and to return the parcel to M&S.  In the meantime, I would speak to M&S customer services to tell them exactly why they had lost a valuable sale and customer.

The parcel was delivered Thursday morning. 

embers123

Hermes tried delivering the same package to me 3 times, despite me telling them that I'd moved house and the company I'd ordered the items from had already cancelled their delivery as they'd made other arrangements.

RichardD1970

I've had loads of stuff through Hermes.

Never had a problem, but then I have it delivered to my local Spar, based in a BP garage, two minutes walk away. 24/7 access so can collect on way home after shift, and takes the guesswork out of if someone is going to be in to receive it.

Not going to work for everyone but if it's an option, definitely worth looking at.