visa chargeback for faulty car -Distance sale

lydecker_777

DCFC79 said:

Yes you keep on saying you were at work when it was delivered  but why did your wife not chdck the car over eg she might have seen the dented and scratched door or why were you not at home to check it over ?

Hi, i was at work 30 miles away in the middle of a 12 hour shift on the railway where i work, it was raining at the time so not very apparent of faults visually, cheers

comeandgo

lydecker_777 said:

DCFC79 said:

Yes you keep on saying you were at work when it was delivered  but why did your wife not chdck the car over eg she might have seen the dented and scratched door or why were you not at home to check it over ?

Hi, i was at work 30 miles away in the middle of a 12 hour shift on the railway where i work, it was raining at the time so not very apparent of faults visually, cheers

Your wife drives, she surely knows when the tyres are worn but she did not do any checks?

lydecker_777

comeandgo said:

lydecker_777 said:

DCFC79 said:

Yes you keep on saying you were at work when it was delivered  but why did your wife not chdck the car over eg she might have seen the dented and scratched door or why were you not at home to check it over ?

Hi, i was at work 30 miles away in the middle of a 12 hour shift on the railway where i work, it was raining at the time so not very apparent of faults visually, cheers

Your wife drives, she surely knows when the tyres are worn but she did not do any checks?

The tyres were not obviously worn, they are perished, which is very hard to spot when the car is wet, the one tyre is out of shape which was picked up when the car was jacked up for inspection 

Anthony147

Normally I just read these posts and let them wash over me especially given I have no love or trust for car dealers but jeez there has been such a glut of similar posts recently I find them incredulous.

Car bought for £2550, ten years old with 75k on it.
Customer wants new tyres as they don’t do part worns on convertibles, a door replaced, a service and possibly a timing chain - they estimate £800 and bought it from 200 miles away.

Believe me I have absolutely no good feelings towards car dealers but come on - Expectations need to be matched to what you’re buying, it’s age and expected lifecycle.

Stop buying OLD cars for 10% of their original costs or lower expectations to realistic levels for cars approaching end of life.

peter_the_piper

I suspect the OP thought this company was like Carzoo which is buy, deliver, don't like it and we'll take it away. Suspect OP has a long journey.

Aylesbury_Duck

Anthony147 said:

Normally I just read these posts and let them wash over me especially given I have no love or trust for car dealers but jeez there has been such a glut of similar posts recently I find them incredulous.

Car bought for £2550, ten years old with 75k on it.
Customer wants new tyres as they don’t do part worns on convertibles, a door replaced, a service and possibly a timing chain - they estimate £800 and bought it from 200 miles away.

Believe me I have absolutely no good feelings towards car dealers but come on - Expectations need to be matched to what you’re buying, it’s age and expected lifecycle.

Stop buying OLD cars for 10% of their original costs or lower expectations to realistic levels for cars approaching end of life.

Which they would have had to buy anyway, if they "don't do part worns", so the tyres aren't an extra expense in that sense.

lydecker_777

Aylesbury_Duck said:

Anthony147 said:

Normally I just read these posts and let them wash over me especially given I have no love or trust for car dealers but jeez there has been such a glut of similar posts recently I find them incredulous.

Car bought for £2550, ten years old with 75k on it.
Customer wants new tyres as they don’t do part worns on convertibles, a door replaced, a service and possibly a timing chain - they estimate £800 and bought it from 200 miles away.

Believe me I have absolutely no good feelings towards car dealers but come on - Expectations need to be matched to what you’re buying, it’s age and expected lifecycle.

Stop buying OLD cars for 10% of their original costs or lower expectations to realistic levels for cars approaching end of life.

Which they would have had to buy anyway, if they "don't do part worns", so the tyres aren't an extra expense in that sense.

hi, cheers for all your comments,  i know it might come across as being picky, but trust me we arent ! the tyres are perished, which makes them unsafe for use on the roads, most people look at the tread, but dont realise the sidewalls perish aswell..the car had just been moted prior to delivery, with an advisory for one tyre, however on inspection all four are knackered, with one being badly out of shape, the tyres have a pressure sensor fitted in the valves so most part worn places wont touch them round here.. besides these days the part worns are usually old winter tyres from europe which isnt ideal for a convertible car. The car dealership emailed and said th car had a digital service history with peugeot, once we received the car, using the vrn i tried to obtain the service history, theres none.. Also the drivers door has dropped, is badly dented on the outer edge and at some point the restraint plate has broken causing the door to open more than it should and denting the wing.. ..the timing chain is noisy which will require replacement..other faults include various bulbs being out etc...all pointing to a friendly mot..

people may criticize but the point isnt the inital costs of the tyres and the door, but what else, lack of service history means vital components such as the timing chain, oils etc have to be replaced for peace of mind,, other components that have been neglected will fail and cause further grief..

the car isnt what is advertised, the dealer has cut corners, and we are asking for advice on how to return it for a refund..
cheers

k3lvc

the car isnt what is advertised, the dealer has cut corners, and we are asking for advice on how to return it for a refund..

cheers

The advice appears to be clear - you're into LBA/Court territory (and I suspect you're joining a long list of people in a similar situation with them) or you suck it up and spend the money you saved on bringing back up to your standards - at leas you know the base you're starting at with it  

Anthony147

Aylesbury_Duck said:

Anthony147 said:

Normally I just read these posts and let them wash over me especially given I have no love or trust for car dealers but jeez there has been such a glut of similar posts recently I find them incredulous.

Car bought for £2550, ten years old with 75k on it.
Customer wants new tyres as they don’t do part worns on convertibles, a door replaced, a service and possibly a timing chain - they estimate £800 and bought it from 200 miles away.

Believe me I have absolutely no good feelings towards car dealers but come on - Expectations need to be matched to what you’re buying, it’s age and expected lifecycle.

Stop buying OLD cars for 10% of their original costs or lower expectations to realistic levels for cars approaching end of life.

Which they would have had to buy anyway, if they "don't do part worns", so the tyres aren't an extra expense in that sense.

Whilst I have some sympathy for what the OP said especially regarding the service history not being present - the issues listed do not equate to “The car is unroadworthy” or “Not fit for purpose” so by all means send a LBA when the chargeback is refuted and take your chances in small claims.

For the OP and for that matter anyone else reading:

If you want a mechanically pristine, no fault, cosmetically concours and elaborately historied car - Buy new, enthusiast and club recognised or private garage queen car and understand there’s a premium on prices from dealers for the support, knowledge, rectification of issues and condition against other cars available that you’ve gone and stood in front of and inspected yourself.

Unless you know the car, the owner and it’s history - You’re unlikely get a bargain and buying from a dealer quadruples those odds against you even more, when purchasing especially at or near private prices MUST alert your spidey sense as to what the car or  aftersales has to be in order for them to be in business.

Do your checking beforehand as “Rights” are all well and good but avoiding the problem stops an uphill battle after the fact.

End of Rant.

pbartlett

Whilst agreeing with most of the points posted I do think that, should the op decide to go to court, that they stand a good chance of winning 

This is because they exercised their 14 day right to reject the car and got no response from the garage

This should therefore be a slam dunk win for the op and I would encourage them to go that route

It has probably been mentioned but how did you pay? If by card then charge back/ s75 would stand a good chance if you just stick to the fact that under law you are entitled to reject within 14 days and the garage refused - don't get into discussions about bulbs, tyres etc