visa chargeback for faulty car -Distance sale

pbartlett

I think, as above, the route is via the small claims court (online)

A couple of things to consider though. You told us what you paid, but not what the car was. Is the price about what one would expect to pay for a car in excellent condition, or is it cheaper? How old is the car? What would you expect from a car that old? 

Also, to put 'things right', how much money are we talking? How much are 4 part-worn replacement tyres? Bulbs? Door adjustment? The cost of this might be what you are due. Maybe - as I said, depends on the car age. 

The car is yours now. What you need to calculate is how much to put it right, but allowing for the price you paid versus other cars of the same age / condition

lincroft1710

pbartlett said:

A couple of things to consider though. You told us what you paid, but not what the car was. 

"the car is a 2011 peugeot 207 convertible on 75k miles"

neilmcl

pbartlett said:

I think, as above, the route is via the small claims court (online)

A couple of things to consider though. You told us what you paid, but not what the car was. Is the price about what one would expect to pay for a car in excellent condition, or is it cheaper? How old is the car? What would you expect from a car that old? 

Also, to put 'things right', how much money are we talking? How much are 4 part-worn replacement tyres? Bulbs? Door adjustment? The cost of this might be what you are due. Maybe - as I said, depends on the car age. 

The car is yours now. What you need to calculate is how much to put it right, but allowing for the price you paid versus other cars of the same age / condition

Regardless of the faults the OP has the right to return it for a full refund under distance selling regulations, which is exactly what he's attempting to do, so his small claims will be based on that rather than whether it's in breach of contract for the various issues he's noted.

photome

pbartlett said:

I think, as above, the route is via the small claims court (online)

A couple of things to consider though. You told us what you paid, but not what the car was. Is the price about what one would expect to pay for a car in excellent condition, or is it cheaper? How old is the car? What would you expect from a car that old? 

Also, to put 'things right', how much money are we talking? How much are 4 part-worn replacement tyres? Bulbs? Door adjustment? The cost of this might be what you are due. Maybe - as I said, depends on the car age. 

The car is yours now. What you need to calculate is how much to put it right, but allowing for the price you paid versus other cars of the same age / condition

bet i could tell you what car it is, what year it is, and where it was bought 

OP I think a LBA is your only recourse but you would still have to return the car to the dealer at your expense. I am with the others in not understanding why you would buy a cheap car from 200 miles away and then not be there yourself to inspect on delivery  if your wife wasnt capable

pbartlett

Yes of course the OP has the 14 day rule, but trying to find out what the car was and how if compares to market price. 

Have done a quick search and for one in excellent condition eBay are asking £3100 (compared with the £2550 you paid)

2011 Peugeot 207cc | eBay

k3lvc

That area is littered with 'dealers' - right next to BCA so they don't even have any transport costs from the auction, they can just mop up the dross at the end and punt it out on t'interweb with all sorts of bold claims about 3yr warranty/money back guarantee etc

Whatever you do OP I'd do it quickly - I can't see Carzona being around that much longer given the anonymity of the website and lack of Companies House registration

lydecker_777

k3lvc said: That area is littered with 'dealers' - right next to BCA so they don't even have any transport costs from the auction, they can just mop up the dross at the end and punt it out on t'interweb with all sorts of bold claims about 3yr warranty/money back guarantee etc

Whatever you do OP I'd do it quickly - I can't see Carzona being around that much longer given the anonymity of the website and lack of Companies House registration

'' exactly, i suspect the smail claims courts will have some sort of backlog, so tried the chargeback route first, 

The car itself needs around £800 spending on it, 4 new tyres.. I don't do part worns on convertibles, £250 ish 50/60 per tyre, then sourcing a new door in the same colour fitting. 150 ish.. The wing is dented where the door has swung open and kinked it also.. Then a service is needwd, possibly a new chain.. 

People say well you see it when its delivered but i was at work and it was raining when delivered, which given its a black car, will hide alot of scuffs and scratches

Most people think why buy over 200 miles away, well weve had several of these cars with the 1.6 engine and they are generally ok, just this one needs money spending on it that we cant justify.. There were 10 pictures of the car and it looked fine, 

Im just annoyed with the way the company has treated us and completely ignored us.. 

Has anyone had dealings with these cowboys before?? 

 Thanks in advance

neilmcl

https://uk.trustpilot.com/review/www.carzona.co.uk

k3lvc

neilmcl said:

https://uk.trustpilot.com/review/www.carzona.co.uk

No real surprises there and looks like an uphill battle now for the OP

DCFC79

Yes you keep on saying you were at work when it was delivered  but why did your wife not chdck the car over eg she might have seen the dented and scratched door or why were you not at home to check it over ?