Visa Gift card (gospendit.co.uk) - where can I use this card?

GrumpyDil

OP.

The website says "These Gift Cards are welcome anywhere Visa debit cards are accepted in the United Kingdom.".

So it's probably important to understand exactly what message you get when trying to use the gift card. I'd also second the suggestion about contacting the gifter, explain the situation and ask them to raise a formal complaint with gospendit, who are apparently regulated by the FCA. 

crumpet_man

Are you trying to make a purchase of more than £44?

Are you swiping the card to approve the transaction?  

starkiwi26

crumpet_man said:

Are you trying to make a purchase of more than £44?

Are you swiping the card to approve the transaction?  

yes, i swap the card because there is no chip on the card
the purchase is <£44

starkiwi26

GrumpyDil said:

OP.

The website says "These Gift Cards are welcome anywhere Visa debit cards are accepted in the United Kingdom.".

So it's probably important to understand exactly what message you get when trying to use the gift card. I'd also second the suggestion about contacting the gifter, explain the situation and ask them to raise a formal complaint with gospendit, who are apparently regulated by the FCA. 

the message is "card declined", Sainsbury even print a receipt for me that the card is declined.
During my call with the customer service, I said I would like to raise a complaint too. The customer service said he can log a internal feedback, but there is no complaint procedure...

eDicky

Try using it to pay part of a utility bill account, online or by phone.

acc

starkiwi26 said:

GrumpyDil said:

OP.

The website says "These Gift Cards are welcome anywhere Visa debit cards are accepted in the United Kingdom.".

So it's probably important to understand exactly what message you get when trying to use the gift card. I'd also second the suggestion about contacting the gifter, explain the situation and ask them to raise a formal complaint with gospendit, who are apparently regulated by the FCA. 

the message is "card declined", Sainsbury even print a receipt for me that the card is declined.
During my call with the customer service, I said I would like to raise a complaint too. The customer service said he can log a internal feedback, but there is no complaint procedure...

 These pages may be relevant: 

 https://www.gospendit.co.uk/ContactUs/

If you are having difficulty using your Gift Card please call 0330 808 5057 to speak to one of our Customer Services Representatives who are available 8am to 8pm Monday to Friday

 https://www.gospendit.co.uk/ContactUs/CustomerComplaintsPolicy

How to raise a complaint:

First, either call or email Customer Services using the contact details provided on our website, under Contact Us. Alternatively, you can write to our Customer Service Department at:

Customer Services
GVS Prepaid Limited
PO BOX 1586 Westside, London Road
Hemel Hempstead, Hertfordshire
HP1 9SF
England

The opening times of our Customer Services centre and call charges are available on the Contact Us page, on the website.

Please make sure you provide us with, or include in your message, any information you think may be relevant to your complaint, including but not limited to:

• Your name and telephone numbers, including international and or local dialling codes
• Your email address, if you have one
• A clear description of your complaint
• Details of what you would like us to do to put it right
• The Card Number (the 19 digit number found on the back of your card, above the barcode)
• How you came into possession of the card

starkiwi26

acc said:

starkiwi26 said:

GrumpyDil said:

OP.

The website says "These Gift Cards are welcome anywhere Visa debit cards are accepted in the United Kingdom.".

So it's probably important to understand exactly what message you get when trying to use the gift card. I'd also second the suggestion about contacting the gifter, explain the situation and ask them to raise a formal complaint with gospendit, who are apparently regulated by the FCA. 

the message is "card declined", Sainsbury even print a receipt for me that the card is declined.
During my call with the customer service, I said I would like to raise a complaint too. The customer service said he can log a internal feedback, but there is no complaint procedure...

 These pages may be relevant: 

 https://www.gospendit.co.uk/ContactUs/

If you are having difficulty using your Gift Card please call 0330 808 5057 to speak to one of our Customer Services Representatives who are available 8am to 8pm Monday to Friday

 https://www.gospendit.co.uk/ContactUs/CustomerComplaintsPolicy

How to raise a complaint:

First, either call or email Customer Services using the contact details provided on our website, under Contact Us. Alternatively, you can write to our Customer Service Department at:

Customer Services
GVS Prepaid Limited
PO BOX 1586 Westside, London Road
Hemel Hempstead, Hertfordshire
HP1 9SF
England

The opening times of our Customer Services centre and call charges are available on the Contact Us page, on the website.

Please make sure you provide us with, or include in your message, any information you think may be relevant to your complaint, including but not limited to:

• Your name and telephone numbers, including international and or local dialling codes
• Your email address, if you have one
• A clear description of your complaint
• Details of what you would like us to do to put it right
• The Card Number (the 19 digit number found on the back of your card, above the barcode)
• How you came into possession of the card

Thanks, I emailed them to raise an official complaint
Didnt want to call because it wastes a lot of waiting time, and from my last experience, the customer service told me there was no complaint procedure, but only internal feedback...

Will keep you all updated on the status.

starkiwi26

Emailed them this, hope to hear from them soon.

---------------------------------
Dear sir/madam,

I would like to raise a formal complaint, please find details below. Please reply with an acknowledgement upon receipt.

Appreciate you can reply to my complaint in 5 working days by 16th April 2021.

I cannot find a retail shop nor any online shop that accepts this Visa giftcard. I called on 29th Mar 2021, the customer service cannot even advise me where I can use the card. I requested to log a formal complaint, but the customer service said he can log only internal feedback, and there is no complaint procedure in place.

With this email, I would like to raise formal complaint on the service I got. Also, I want to know where I can use the Visa gift card (please provide the list of retail shop name and online shop name please). This is because I had tried many retail shops and online shops, but all cannot accept this card. A few examples are Tesco, Sainsbury, Amazon, Paypal and etc.

starkiwi26

tried to use it to pay for ebay purchase, still not going through...

starkiwi26

just to share the outcome
the company agrees to refund me the balance
so the case is now closed.
thanks for all advices