Can Suppliers Refuse to Exchange Faulty Goods insisting they are first returned and re-purchased?

powerful_Rogue

visidigi said:

powerful_Rogue said:

johnggold said:

The reason why some people can get refunds is that they know that the company response will always be financially or personally motivated.

If the company is certain that to continue disputing will cost more than accepting then they will refund without accepting liability.

This is how I have very successfully persuaded companies that it is in their best interests to refund.

To do this, you need to completely ignore support call centres and find out where the real head office is - usually located a long way away.

If in doubt, google search for any legal actions involving the company. This usually shows up the real Head Office address.

Basically being a PITA then.

Thanks for quoting it - it seems to have been 'tried and tested' and evaporated.

Companies don't have to transact with you if you are more trouble than you're worth (and transacting with a human in Customer service is expensive to companies, doing so with 'head office' is more so).

So while this 'process' might yield results, sooner or later you'll be refused business with people you might like to buy from...

Just to clarify, theOP hasn't deleted any posts from this thread, however this was his 'technique' mentioned in a previous thread.

https://forums.moneysavingexpert.com/discussion/6065543/halfords-car-battery-warranty-for-used-car/p2

Of course he could have honed them skills by now and may be willing to come back and share his updated experience!

sparrow857

By checking out as a guest, they can only use your details for that one order. They’re not being difficult, however the system won’t allow them to offer a replacement when you’ve basically told them they can’t use your details beyond that particular order. They can only process a refund on that order, unless you do as they ask and claim your account. That would then enable them to offer the replacement you want.