Vanguard order completed but not showing?

whatstheplan

jamei305 said:

Lots of platforms are like this when buying funds, it's pretty pathetic in this day and age - it's almost as though the platform and fund managers are communicating by fax. There's really no excuse for not having a real-time view of where your money is and whether you've traded the fund yet or not.

Yeah I can imagine it becomes tiresome even problematic for investors that transact on a frequent basis.  I'm intending to place a few buy requests over the course of this year and then sit on the investments for years, so it won't overly affect me.  I do agree however that in 2021 you'd expect the platforms to update more quickly.

dunstonh

whatstheplan said:

dunstonh said:

Vanguard settlement varies from 2 to 3 days from the trade.   

They use FNZ as the software.  On the intermediary side, most FNZ platforms have a live screen and a snapshot screen (which doesn't update in real time).   So, maybe Vanguard are not making the live screen available to you and only using the snapshot one which only updates at certain points in the day. (guessing as I dont use Vanguards platform but many of the FNZ platforms are very similar).

Thanks.  Yeah I'm a bit perplexed as the portal overview has 6 boxes, ISA Allowance, Investments, Personal Rate of Return, Available Cash, Last Transaction and Transfer ISA.  When I drill down into the Last Transaction box I can see my completed order, however in the Investments box it's still saying 'you have no investments.'  So parts of my portal and underlying screens have updated to reflect the buy, however not all.  Maybe it all takes a few days to fully replicate through.  I'll keep checking and if still saying no investments come Friday morning I'll contact them. 

If you place an order, it will not get traded until the next dealing point (whcih could be next day).  It will then take a further 2-3 days to settle and appear completed.  The live screens will update as soon as it is settled and completed.  The snapshot screens will be updated at their next snapshot point.

[Deleted User]

jamei305 said:

Lots of platforms are like this when buying funds, it's pretty pathetic in this day and age - it's almost as though the platform and fund managers are communicating by fax. There's really no excuse for not having a real-time view of where your money is and whether you've traded the fund yet or not.

Think of how many millions of transactions are flying back and forth over many different computer systems. Think of all the authentication and encryption/decryption that happens, and checksum and parity checking etc.

It all takes computing power.

Very likely the transactions sit in a queue between one system and another, and the end user, ie us, won't be seeing the live transactional data as the last thing a really heavy system needs is millions of users querying it while all the heavy processing is running.

A seperate process (lookup the term ETL), will periodically take all that transactional data, and process it into a form that is more optimised for querying. That process its self takes time, before finally, it is ready for our front end apps like the vanguard user interface to query against, without impacting all the heavy number crunching on the live transactions data.

Even in this day and age, all that takes time.

Thrugelmir

whatstheplan said:

thetimewill said:

If dunstonh's guess didn't clarify the matter for you, and you think it takes 8 business days, there is still a full week before that is up. I don't think Vanguard will be breaking any rules or deliberately holding up the transaction, just doing as per agreement. Regards

You're misinterpreting my query.  I placed the order request last week, it's been completed today so it's within the 8 business days target processing time.  What I'm querying is the investment isn't showing as yet on my portal.  Thanks.

You said yourself it's only just being transacted today. Be a batch process that will be run once all the behind the scenes admin is complete. Very different process to buying an individual share through a broker. 

whatstheplan

Thrugelmir said:

whatstheplan said:

thetimewill said:

If dunstonh's guess didn't clarify the matter for you, and you think it takes 8 business days, there is still a full week before that is up. I don't think Vanguard will be breaking any rules or deliberately holding up the transaction, just doing as per agreement. Regards

You're misinterpreting my query.  I placed the order request last week, it's been completed today so it's within the 8 business days target processing time.  What I'm querying is the investment isn't showing as yet on my portal.  Thanks.

You said yourself it's only just being transacted today. Be a batch process that will be run once all the behind the scenes admin is complete. Very different process to buying an individual share through a broker. 

Yeah I get that.  I'm maybe crossing the wires myself (wouldn't be the first time!) however Vanguard advise as follows:

'When you request an investment order it will usually take around three to four business days to settle and for these changes to be reflected in your account. Your order will remain in a pending status until the deal has fully settled, at which point you will see the status changed to 'Complete'.  For orders placed with debit card payments, the deal will be placed in the market at the next available valuation point once the cash has cleared in your account. Please note that some orders can take longer due to fund holidays or weekends.'

My order is showing as complete so it's fully settled, however according to the portal I still have no investments.  If this is normal i.e. that part of the portal can take x days to update that's fine, it's that element of the process I'm querying.

[Deleted User]

whatstheplan, my apologies.

whatstheplan

It's showing now, thanks all

jamei305

Beardybaldy said:

jamei305 said:

Lots of platforms are like this when buying funds, it's pretty pathetic in this day and age - it's almost as though the platform and fund managers are communicating by fax. There's really no excuse for not having a real-time view of where your money is and whether you've traded the fund yet or not.

Think of how many millions of transactions are flying back and forth over many different computer systems. Think of all the authentication and encryption/decryption that happens, and checksum and parity checking etc.

It all takes computing power.

Very likely the transactions sit in a queue between one system and another, and the end user, ie us, won't be seeing the live transactional data as the last thing a really heavy system needs is millions of users querying it while all the heavy processing is running.

A seperate process (lookup the term ETL), will periodically take all that transactional data, and process it into a form that is more optimised for querying. That process its self takes time, before finally, it is ready for our front end apps like the vanguard user interface to query against, without impacting all the heavy number crunching on the live transactions data.

Even in this day and age, all that takes time.

I can buy shares, get a confirmed price in seconds and see my trade on the LSE website seconds later. The volume of fund trading must be tiny in comparison to stocks. I don't think it's too much to ask for a same-day update.

wiseonesomeofthetime

I purchased some VLS yesterday via my iWeb S&S ISA and experienced the same as OP.

Originally showing as pending order, now disappeared completely and showing No Holdings.

Balance shows 2p, so they have taken my funds for the order okay.

As this is my first incursion into S&S, I'll just sit back and wait a few working days and see what appears.

Not worried yet.

dunstonh

wiseonesomeofthetime said:

I purchased some VLS yesterday via my iWeb S&S ISA and experienced the same as OP.

Originally showing as pending order, now disappeared completely and showing No Holdings.

Balance shows 2p, so they have taken my funds for the order okay.

As this is my first incursion into S&S, I'll just sit back and wait a few working days and see what appears.

Not worried yet.

I will refer you to the bit about settlement periods mentioned higher up.

I can buy shares, get a confirmed price in seconds and see my trade on the LSE website seconds later. The volume of fund trading must be tiny in comparison to stocks. I don't think it's too much to ask for a same-day update.

Shares are priced in real time.  OEICs/UTs are priced once a day.  Both have settlement periods.

I remember when the settlement period in shares was about 2 weeks.