Vanguard order completed but not showing?

whatstheplan

Thought I'd check on here before contacting Vanguard.

Placed my first investment order last week for my S&S ISA, relatively small in monetary terms just to familiarise myself with the process.  Since placing the order, I had a 'you have pending orders' message on my portal overview screen.  The order has been completed earlier this morning and this message has changed to 'no orders pending' however in another box it states 'you have no investments.'  And in another box it states 'why not consider making an investment.'

Should I contact Vanguard support to query this or do completed orders take a short while to replicate through?  In short, should I wait a few hours and check again?

Thanks

ChopperST

Depending on when you placed the order yesterday at 11am would have been the likely dealing point - Vanguards site is slow to update and its likely that the fund will not show in your account until tomorrow.

whatstheplan

ChopperST said:

Depending on when you placed the order yesterday at 11am would have been the likely dealing point - Vanguards site is slow to update and its likely that the fund will not show in your account until tomorrow.

Thanks for that.  I'll hold off contacting them for a day or so.

[Deleted User]

whatstheplan said:

ChopperST said:

Depending on when you placed the order yesterday at 11am would have been the likely dealing point - Vanguards site is slow to update and its likely that the fund will not show in your account until tomorrow.

Thanks for that.  I'll hold off contacting them for a day or so.

If you do contact them, you'll probably find everything goes through at least 3 weeks before they reply. 

[Deleted User]

whatstheplan,I find Vanguard very responsive and helpful with telephone enquiries. However, the combination of covid, Easter weekend and the new tax year may cause minor inconvenience. Vanguard are usually a responsible, reliable provider and I'm sure all will be clear soon. Regards

whatstheplan

Thanks all, yeah I've read mixed reviews re: how quickly they process orders and reply to queries.  This doesn't overly bother me as long as my requested investments go through within a reasonable length of time.  I think they aim to complete orders within 8 business days however for some investors it goes beyond this.

dunstonh

Vanguard settlement varies from 2 to 3 days from the trade.   

They use FNZ as the software.  On the intermediary side, most FNZ platforms have a live screen and a snapshot screen (which doesn't update in real time).   So, maybe Vanguard are not making the live screen available to you and only using the snapshot one which only updates at certain points in the day. (guessing as I dont use Vanguards platform but many of the FNZ platforms are very similar).

[Deleted User]

If dunstonh's guess didn't clarify the matter for you, and you think it takes 8 business days, there is still a full week before that is up. I don't think Vanguard will be breaking any rules or deliberately holding up the transaction, just doing as per agreement. Regards

whatstheplan

dunstonh said:

Vanguard settlement varies from 2 to 3 days from the trade.   

They use FNZ as the software.  On the intermediary side, most FNZ platforms have a live screen and a snapshot screen (which doesn't update in real time).   So, maybe Vanguard are not making the live screen available to you and only using the snapshot one which only updates at certain points in the day. (guessing as I dont use Vanguards platform but many of the FNZ platforms are very similar).

Thanks.  Yeah I'm a bit perplexed as the portal overview has 6 boxes, ISA Allowance, Investments, Personal Rate of Return, Available Cash, Last Transaction and Transfer ISA.  When I drill down into the Last Transaction box I can see my completed order, however in the Investments box it's still saying 'you have no investments.'  So parts of my portal and underlying screens have updated to reflect the buy, however not all.  Maybe it all takes a few days to fully replicate through.  I'll keep checking and if still saying no investments come Friday morning I'll contact them. 

whatstheplan

thetimewill said:

If dunstonh's guess didn't clarify the matter for you, and you think it takes 8 business days, there is still a full week before that is up. I don't think Vanguard will be breaking any rules or deliberately holding up the transaction, just doing as per agreement. Regards

You're misinterpreting my query.  I placed the order request last week, it's been completed today so it's within the 8 business days target processing time.  What I'm querying is the investment isn't showing as yet on my portal.  Thanks.

jamei305

Lots of platforms are like this when buying funds, it's pretty pathetic in this day and age - it's almost as though the platform and fund managers are communicating by fax. There's really no excuse for not having a real-time view of where your money is and whether you've traded the fund yet or not.