eBay managed payments - now demanding photo ID

misterthrifty

Hi
I joined eBay Managed Payments last year and, apart from the problems signing up, it has gone reasonably OK. I have now had an email (below) demanding that I supply a copy of photo ID to them within 5 days but no explanation of why they need it. I was pretty sure it was spam at first but when I checked other people had received it. Its typical ebay passive/aggresive - 'thanks for all of your support/if you don't send it we will withhold funds'. The link looks fake but goes to an ebay page where I'm supposed to just ad scans of my private documents without logging in to anything so I don't feel at all happy about it. ebay warn customers about fake emails -

Here are some typical traits of phishing scams:
Asking for confidential information
An urgent or threatening tone that asks you to act quickly
Unsolicited attachments
A generic greeting, like “Attention eBay member”
A web address that looks like eBay, but which may have a typo or extra numbers and letters (like http://signin-ebay.com or http://signin.ebay.com@10.19.32.4)'

which pretty much sums up the email they sent. It looks to me like they are gathering private information that they don't need, I also don't trust ebay with my information as they have been hacked in the past. The irony is that they threaten withholding my money to force me to sign up for their payment scheme!
Has anybody else received this?

TIA

IMPORTANT NOTICE from eBay Managed Payments - Your Action is Needed

Thank you for being a valued member of eBay's Managed Payments program.   

In order to complete our verification process, we are asking you to provide a photo ID (such as a passport or driver’s license). Your ID will be used to validate the identity information you provided previously.  

 If your eBay account information does not match your ID identically, we also ask that you update any information that differs from your ID before you proceed with the upload. 

 Please ensure the ID document you provide includes your:  

• Full legal name and the ID number 
• Date of birth 

 Additionally, the document you provide needs to:  

• Be current (not expired) 
• Be in colour 
• Contain the full document with no part of the document obscured  
• Contain the complete MRZ code (if providing a passport) 
• Contain Front and Back of the ID document (only when providing driver's license/ EU national identity card)
• Be an official ID document issued by the federal government

Open the following secure eBay link to upload your documents:


Please respond to this request within 5 business days, no response will result in payouts blocked. Thank you for your understanding and quick action in resolving this important step.

Best regards,  

eBay Managed Payments Team 

eBay S.à r.l.,22-24 Boulevard Royal, L2449 Luxembourg, RCS registration number: B164557, VAT-ID LU26188648. eBay S.à r.l., is authorised in Luxembourg as a payments institution and subject to the supervision of the Commission de Surveillance du Secteur Financier (CSSF), 283 route d’Arlon, 1150 Luxembourg, (Licence no. 33/19)

eBay Document ID: 98986287007

eBay is committed to your privacy. Read our user agreement and privacy notice. Learn how to recognize fake (spoof) emails.

Copyright © 2021 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc., 2025 Hamilton Avenue, San Jose, CA 95125.

Brywalker

If the message was not sent to you through an eBay message then it is without doubt a scam.  

Spoonie_Turtle

Brywalker said:

If the message was not sent to you through an eBay message then it is without doubt a scam.  

Yes, this is absolutely the first thing I would be checking straight away if I received an e-mail like that!

Buster_Danog

It's probably fake but I don't trust ebay's motives in any case.

NaughtiusMaximus

Some of the use of English seems a bit clumsy, although better than a lot of scam emails.

The big giveaway it's a scam for me is:  Be an official ID document issued by the federal government


What email address is it from? Not totally reliable as they can be spoofed but many scammers don't bother, instead using something like info@ebay.scammer.com

martindow

NaughtiusMaximus said:

Some of the use of English seems a bit clumsy, although better than a lot of scam emails.

The big giveaway it's a scam for me is:  Be an official ID document issued by the federal government


What email address is it from? Not totally reliable as they can be spoofed but many scammers don't bother, instead using something like info@ebay.scammer.com

I don't think the phrase Be an official... is grammatically incorrect as it is preceded by

 Additionally, the document you provide needs to:  

although Federal Govenrment seems alien.

The only test is to see if this message is there when you log in. 

Spoonie_Turtle

Another giveaway would be the URL where it takes them to 'eBay'.

Federal document was the only wording sounding odd to me.

pbartlett

if it is ebay they should be ashamed of asking people to click on a link.in an email and upload identity documents !!!!!!....

AstonSmith

I imagine that eBay are going to have to do all of the KYC (Know Your Customer) checks that PayPal does now that they're handling payments themselves. Uploading identity documents to eBay might become commonplace soon.

Federal government, as others have said, seems like strange wording. I'd say it could be valid if the message was written by an American.

Not that I'm saying this e-mail is genuine. Every message I've ever received from eBay has had my username or full name in it.

If the linked page looked genuine (address starts with ebay.com etc) I might be tempted to upload blank pages to see what happens.

NaughtiusMaximus

martindow said:

NaughtiusMaximus said:

Some of the use of English seems a bit clumsy, although better than a lot of scam emails.

The big giveaway it's a scam for me is:  Be an official ID document issued by the federal government


What email address is it from? Not totally reliable as they can be spoofed but many scammers don't bother, instead using something like info@ebay.scammer.com

I don't think the phrase Be an official... is grammatically incorrect as it is preceded by

 Additionally, the document you provide needs to:  

although Federal Govenrment seems alien.

The only test is to see if this message is there when you log in. 

It was the Federal Government bit I was referring to, I highly doubt Ebay would use that terminology in an email sent to a UK based member.

misterthrifty

Thanks for the replies. I checked my inbox and it turns out this is from ebay! Despite the threats, the link to different address and the errors in the writing...it is a demand for personal information that I don't wish to share with them, along with a threat to withhold my money (can they do that?) unless I comply. This may be why they want to promote Managed Payments, so it's easier to keep the funds for any reason they choose?