BiFold Doors - Failed Glass - Does not cover integral blinds

rossyl123

Hello,
We purchased BiFold Doors via telephone approx 8 years ago. 
We have a Warranty:

• The Glass units are covered for 10 years. 
• The Integral Blinds are covered for 5 years. 

The Glass units contain INSIDE them integral blinds. 

The Glass Units have all failed.

• The first failed after a 3-4 years, it was replaced including the integral blinds. 
• The second failed after 5 years. The company argued that the blinds were not included, we argued against. As we were on the cusp of 5 years, they agreed to replace. 
• Now the last and final Glass unit has failed. 

Note - the Integral Blinds have at all times been perfect. They are not broken and therefore our Warranty claim relates to replacing the Glass, with the blinds included within them. 

The company are stating that they will replace the Glass, but will not replace the Blinds. They want us to pay for the blinds. This seems a bit chicken and egg. I am hoping there is Consumer Law, or Case Law on this point. 

The Glass is covered by warranty. The Glass has failed. Within the glass are Blinds, these have Not failed, and are outside warranty. But, surely the replacement for the failed Glass should include whatever was contained within the Glass?

Hopefully it is clear, and hopefully there is something out there that helps me. 

Thank you

lincroft1710

Difficult one as you are using the manufacturer's warranty rather than exercising consumer rights. How much are they asking you to pay for the blinds

rossyl123

The Warranty is from the company that sold, supplied and fitted the doors. 

lincroft1710

rossyl123 said:

The Warranty is from the company that sold, supplied and fitted the doors. 

Yes I had assumed that. But using their warranty binds you to its terms and conditions. If you exercise your consumer rights, you may or may not get a better resolution. Which is why I asked how much the blinds would cost, as even if CR did support you, it may not give you the solution you require.

David713

lincroft1710 said:

rossyl123 said:

The Warranty is from the company that sold, supplied and fitted the doors. 

Yes I had assumed that. But using their warranty binds you to its terms and conditions. If you exercise your consumer rights, you may or may not get a better resolution. Which is why I asked how much the blinds would cost, as even if CR did support you, it may not give you the solution you require.

As the doors were purchased 8 years ago, I wouldn't have thought that it would possible to use the Consumer rights act to get a resolution.
If any of the purchase price was made on credit, a Section 75 claim may be possible as the warranty terms would form part of the contract of sale.

lincroft1710

David713 said:

lincroft1710 said:

rossyl123 said:

The Warranty is from the company that sold, supplied and fitted the doors. 

Yes I had assumed that. But using their warranty binds you to its terms and conditions. If you exercise your consumer rights, you may or may not get a better resolution. Which is why I asked how much the blinds would cost, as even if CR did support you, it may not give you the solution you require.

As the doors were purchased 8 years ago, I wouldn't have thought that it would possible to use the Consumer rights act to get a resolution.
If any of the purchase price was made on credit, a Section 75 claim may be possible as the warranty terms would form part of the contract of sale.

David, I wasn't certain if the length of time would put the claim outside the CRA or make the resolution of little value. Wouldn't it be too late for a S75 claim?

rossyl123

Hi lincroft and David. Thanks for your responses. 

The payment was made by credit card. But what credit card, that might be difficult to find

The amount of the claim for the Glass Unit with integral blinds is probably £1k to £1.5k.

lincroft1710

So how much have the company said they want you to contribute?