Why is Churchill asking me to contact them?

dunstonh

Conrad3000 said:

dunstonh said:

I've not selected the auto-renew option.

Was it an option or the default?

The renewal letter is required to tell you what to do next if you do or do not wish to renew.  That is in part to protect you as a consumer and also to protect the provider if you ignore the instruction.

I don't see the point in doing that. What would happen if I didn't?

If the renewal notice says they will automatically renew then that is what they will do.  Then you have a whole world of hassle you could have avoided.

This is what the renewal letter says :

"We do not appear to have received your instructions to renew the policy and are concerned that you may not be covered if you do not contact us."

That suggests it is a follow up letter rather than the original renewal letter.    The original would state what you should do.
Although your post since negates the issue.