Inserting Hyperlink into Word document - not working.

Floozie

Can anyone help this technophobe with a hyperlink problem.  I have been trying to insert a hyperlink into a Word document and I can't get the hyperlink to open in the Word document.  I used to be able to do this but I can't seem to get the link to work.  I don't know if it is because my computer is old, think it is around 10 years old with Microsoft Office 2010 installed. I am assuming that if I buy a new computer I might be able to solve the problem, but before splashing out I though I would ask if any tech experts have any ideas/suggestions.

[Deleted User]

You need to press "Ctrl" when you click a hyperlink in Word for it to work - have you tried that?

Floozie

Yes I tried the Ctrl + Click and it did not work.

pbartlett

a new computer is not the solution.

is the link shown as blue?

Floozie

Yes the link is showing as a blue link but when I press the Ctrl + Click it changes to a purple colour.

Le_Kirk

Is the link a proper URL?  I have just tried it in Word and it worked, in that I was able to link to this thread in MSE Forum.  And the link turned to purple after I clicked on it.

grumpycrab

check your're allowed to click links in options...

pbartlett

You may have already tried this but can you type the hyperlink into the document (rather than eg cut and paste) - or maybe you have already done this?

WaywardDriver

Silly question but have you tried it with another link e.g. http://www.bbc.co.uk , in case there's something wrong with the one you're trying?

Floozie

WaywardDriver said:

Silly question but have you tried it with another link e.g. http://www.bbc.co.uk , in case there's something wrong with the one you're trying?

Yes I have tried it with another website and the hyperlink does not work. When you hover the mouse pointer over the hyperlink it does not give the browser link you have copied, it gives you the Word document reference as if it has not copied the information from the  hyperlink across.
The Word document which is  a worksheet download from a college- would saving the download differently make the hyperlink work?
I have googled this problem about hyperlinks not working and know I am not the only technophobe around so at least I know it is not just me that has problems with tech!!!!!

grumpycrab

Floozie said:   When you hover the mouse pointer over the hyperlink it does not give the browser link you have copied, it gives you the Word document reference as if it has not copied the information from the  hyperlink across.

If you right-mouse-click the link when you hover over it does it give you the option to edit hyperlink?  You may see the address in the edit dialogue...