Open reach/BT and the rlderly

Neil_Jones

illbeurhuckleberry said:

BT have contacted me and said they are not the same company as Open reach and essentially it has nothing to do with them. So who do you complain to? I absolutely dislike   these companies.

Openreach is owned by BT (BT Group specifically)  and run separately.  To cut a long story short Openreach was divested into another company from BT but is still owned by the parent group to keep it separate (so basically it is owned by BT but its owned by the BT Group, the next level up if you like). For legal reasons BT still own the network, but you can't speak to Openreach as a customer, they only deal with the ISPs.

If you have a line problem or something that requires Openreach to intervene, take it up in the first instance with the provider you're with, in this case Sky.

The_Fat_Controller

As above, contact the ISP (SKY) and they will arrange for Openreach or their contractors to do the work.
I am with TalkTalk, a line and master socket move is chargeable at around £120.
Make sure your neighbour is sitting down when they call !

illbeurhuckleberry

littleboo said:

Your neighbor need to contact Sky in the first instance, this is who he has service with, this has been mentioned several times Has that been done?

He said he contacted them and Sky said he had to contact BY and BY said I had to call them. I’m not sure he even knows what he’s doing!

littleboo

So the problem is with Sky

JJ_Egan

Why would they say contact BY or even BT when its OpenReach .

iniltous

The OP’s neighbour  is a Sky customer and nothing at all to do with BT , and contacting BT in these circumstances quite rightly gets the response  ‘nothing to do with us’, Sky were wrong in even suggesting that the OP or the neighbour contact BT.
Moving Openreach’s external network is ( obviously) Openreach’s responsibility, they are not a consumer facing company , it’s only in a few specific areas that a consumer would ever need to contact them, paying for OR to shift external lineplant is one area ( if it’s internal sockets and wiring that’s arranged with Openreach via Sky , or possibly with another supplier to Sky authorised to do the work ) ....if Openreach want email to be the primary way of contact , that may disadvantage a small minority, but we are talking about a company that is restricted in its contacts with consumers by the likes of Sky who don’t want a Sky customer to be able to converse with Skys supplier ( Openreach ), it also provides an audit trail as any work like this is chargeable , and likely charged directly to the person asking for it rather than as an item on the OP’s neighbour Sky bill, a phone call is always likely to  be open to interpretation or contradiction, , the written word much less likely to be misconstrued by one party or the other.

The OP’s obvious dislike for both BT and OR has obviously clouded thier judgment, at the moment the only company that has given any incorrect information is Sky,  the limited way to contact Openreach is understandable, given company’s like Sky restrictions and the fact that the OP neighbours isn’t an OR customer.
As the OP obviously has internet access , and feel strongly enough to post here, it’s unclear why they don’t just fill in the online form for the neighbour.

Robin9

Robin9 said:

03337594235   Sky Talk Contact Centre    - they will arrange with Open Reach

@illbeurhuckleberry    Why don't you pretend to be your neighbour - ring the number above -  

pattycake

Robin9 said:

Robin9 said:

03337594235   Sky Talk Contact Centre    - they will arrange with Open Reach

@illbeurhuckleberry    Why don't you pretend to be your neighbour - ring the number above -  

There’s no need to be dishonest.  We are with Sky but my husband is hard of hearing.  When we ring, I explain the situation to the operator, my husband speaks to confirm my authority to talk on his behalf.  It’s perfectly acceptable to do that.