What is ' a reasonable length of time' for a microwave ?

Al_Ross

WLM21 said:

Al_Ross said:

Purchased possibly from John Lewis?. 

Would it have a touch control pad to start the oven,I presume?

What make and model of microwave/grill is it ?

Yes
Not sure .. rocker type long start button, bottom right
MC28M6075

So display is all on,you set it to heat and press the start button and nothing happens?

Does it feel like the start button/switch is not engaging or is broken?

WLM21

Al_Ross said:

So display is all on,you set it to heat and press the start button and nothing happens?

Does it feel like the start button/switch is not engaging or is broken?

Yes !
For several months the switch has been 'iffy' just was a matter of pushing it a few times, in different places. As it worked eventually I never brought it in, coupled with the 'lockdowns etc'
Yesterday it stopped altogether .. everything else is fine .. set anything, then push the 'start' but nothing
We bought a 2-year guarantee at the time of purchase, but thought it was on top of the standard 1 year, but it runs together, so more of a 1-year warranty. Looking online, the same model has a 3 year Samsung warranty but you need to register the item within 90 days of purchase.
Will just buy a new one, but may write to JL to see what they say .. this 'reasonable time' is a puzzle.
Switch picture .

pinkshoes

WLM21 said:

Al_Ross said:

So display is all on,you set it to heat and press the start button and nothing happens?

Does it feel like the start button/switch is not engaging or is broken?

Yes !
For several months the switch has been 'iffy' just was a matter of pushing it a few times, in different places. As it worked eventually I never brought it in, coupled with the 'lockdowns etc'
Yesterday it stopped altogether .. everything else is fine .. set anything, then push the 'start' but nothing
We bought a 2-year guarantee at the time of purchase, but thought it was on top of the standard 1 year, but it runs together, so more of a 1-year warranty. Looking online, the same model has a 3 year Samsung warranty but you need to register the item within 90 days of purchase.
Will just buy a new one, but may write to JL to see what they say .. this 'reasonable time' is a puzzle.
Switch picture .

Or... you could just claim under the 2015 consumer rights act which states that things need to last a reasonable amount of time.

Most microwaves manage at least 3 to 5 years. I'd expect a £200 one to last nearer 5 years.

As it is over 6 months old, you'll need to get an independent report to say it was inherently faulty (e.g. you didn't break the button), then JL would have to repair/replace/refund as well as pay for the report.

On Samsung's webpage, someone also wrote a review saying the button failed just after 2 years. 
https://www.samsung.com/uk/microwave-ovens/convection/microwave-oven-convection-mc28m6075cs/