Ryanair Travel Insurance Refund Problems
Due to a time change to a Ryanair flight I was not able to travel the revised times and so requested a refund.
As the time change was by Ryanair, I therefore did not need the travel insurance.
Ryanair agreed to the refund but did not include the insurance element of £47.48.
I contacted Ryanair online help and they directed me to the “Travel Insurance Policy : Refund Request” site.
whenever I enter my information, an error occurs on the site.
When I contacted Ryanair online help again to inform them about the error, they informed me that I should send an email to [email protected].
this I received an automatic reply stating that “In order to process your
request of refund as soon as possible, we would like to inform you that any
management ( request, claim status), should be made online.
creating an account I am unable to request a refund on this site and there are
no contact details there. All I can do is file a new claim, which is not what I
want to do.
I have to say that my experience of trying to get a refund for the insurance has so far been unnecessarily convoluted, and I am going to send a letter to the HO in Dublin, but I am not holding my breath.
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