Ryanair Travel Insurance Refund Problems

AntGee101

Hi,

Due to a time change to a Ryanair flight I was not able to travel the revised times and so requested a refund.

As the time change was by Ryanair, I therefore did not need the travel insurance. 

Ryanair agreed to the refund but did not include the insurance element of £47.48.

I contacted Ryanair online help and they directed me to the “Travel Insurance Policy : Refund Request” site.

Unfortunately whenever I enter my information, an error occurs on the site.

When I contacted Ryanair online help again to inform them about the error, they informed me that I should send an email to claimsryanair@roleurop.com.

After doing this I received an automatic reply stating that “In order to process your request of refund as soon as possible, we would like to inform you that any management ( request, claim status), should  be made online.

Despite creating an account I am unable to request a refund on this site and there are no contact details there. All I can do is file a new claim, which is not what I want to do.

I have to say that my experience of trying to get a refund for the insurance has so far been unnecessarily convoluted, and I am going to send a letter to the HO in Dublin, but I am not holding my breath.

Antony

Caz3121

some insurers are doing pro-rata refunds to policies, others not
For those that do, they calculate the time between taking the insurance and the intended trip and the time that you were covered - between taking the insurance and cancelling
eg taking insurance on 30th November for trip 30th May....there would have been a period of 6 months that was covered by the policy. If cancelled 30th March then there would have had been 4 months of cover rather than 6 so may be able to receive 1/3 of the amount back
The Ryanair site mentions refunds within 14 days of policy purchase and the policy documents state that "no premium will be refunded either in full or on a pro-rata basis, after the expiry of the initial 14 day cooling off period)  https://help.ryanair.com/hc/en-gb/articles/360017825918#!
https://www.ryanair.com/doc/insurance/policy-cz.pdf
other companies are also taking the same approach and it may be something that is chalked up as a loss unless your policy was taken out in the last 14 days