Electric company refusing to replace broken electric meter.

rp1974

lakesider52 said:

In October 2019 I moved into a house with "dead" SMETS 1 meters. I immediately switched supplier to British Gas on a 1 year fix and asked for live SMETS 2 meters to be installed. They said I was added to the list but had still not installed the meters by the time my contract ended. I switched to So Energy (I use the MSE Energy club to switch every year) and made a similar request. Now I am on their "list" but am still waiting for them to install the meters and expect it will not happen by the time my contract ends. It appears that the energy companies can't be bothered to install new meters when they expect you to switch to another supplier.

Bit of a leap from a non functional meter as per the OP's situation to your my meters not what I want,dont you think?.
Not sure why any supplier would,or should be expected to replace a working meter with another working meter for that reason alone.
MSE isn't the greatest comparison site either,try Citizens Advice or Which instead.