SAR Identity request?

Le_Kirk

If you request UKPC to change your address on their database and inform all their agents, that should cover it!

cloudinspector

Le_Kirk said:

If you request UKPC to change your address on their database and inform all their agents, that should cover it!

Genius, thank you!!

cloudinspector

UPDATE

DCBL agreed to update my details no problem.
However UKPC refused to do it. They did provide me with some details that they had on me including photos of the parking incident in question. They are sending stuff to an address in Scotland that I haven't lived at for nearly 4 years.
Their reply:

Dear (insert my name here)

 

Thank you for your request for erasure. 

 

We will not be complying with the request as the parking charge remains outstanding, our lawful bases for continuing to process the data is a) contract - where processing is necessary for the performance of the parking contract and b) legitimate interest, where processing is required to protect and enable pursuit of legitimate interests in ensuring the car park is effectively managed. We will not be deleting data relating to your old address as we need to show that the correspondence was sent out to a serviceable address. 

 

Because we have refused to comply with some of your request, we are required to notify you of:

 

1. The reasons why we have decided not to comply with all of your request (please see above);
2. Your right to make a complaint to the Information Commissioners Office; and
3. Your ability to seek to enforce your right to erasure of the data through a judicial remedy.

 

Re: Subject Access Request 

 

Thank you for your subject access request.

 

The information you have requested is set out below and in the attached documents.

1. Photographs of vehicle, registration number (insert car reg here)
2. Copy of Parking Charge Notice 
3. Notice to Keeper
4. Final Reminder
5. DVLA Data 
6. Copy of Subject Access Request 

Data Sharing 

As the parking charge notice remains outstanding data has been shared with Debt Recovery Plus Limited and DCBLTD our Debt Recovery Agents.  Further information about who we may share your data with can be found in UKPC’s Privacy Policyhttp://ukparkingcontrol.com/Privacy-Policy/

 

Data Retention 

In line with data protection principles, UKPC will keep your personal data for no longer than necessary and any personal data held by UKPC will be deleted in line with our retention policy.

 

Your rights 

In relation to the personal data which we may hold about you, you have the following rights to:

• Be informed how we process your data as explained above 
• Understand and have access to the information we hold about you 
• Ask us to 

• Rectify information about you that is incorrect 
• Delete (erase) information about you 
• Restrict how we process your information 
• Transfer your data in an accessible electronic format 

• Object to our processing of your information 

 

If you would like more information about how we process your data or if you wish to assert any of your rights set out above, please contact our data protection privacy team by email: dpo@ukparkingcontrol.com or write to us at Data Protection, UK Parking Control Limited, Union House, 111 New Union Street, Coventry, CV1 2NT.

 

Yours sincerely, 

 

Data Protection Team 

UK Parking Control Limited

When I look at the photographs they have included, I cannot see any way they can prove that my car was in that specific car park. The quality is terrible, and the close up of the sign doesnt say anything relating to its location. How the hell do they think they'll get away with this! It's infuriating!

I've blurred out my numberplate with paint but check it out:

Any advice for what I should do now regarding their refusal to change my address and contact info?

Le_Kirk

You report them to the ICO but are you sure they are refusing to change your address for service and not just refusing to erase your data?  The normal wording for a Data Rectification Notice is that you require them to note your new address for service, erase your old data and inform all of their agents.

cloudinspector

Hi there,
The email I sent to them said:
Please note that as and from 15/08/2020 my address for service will be: -

(insert my new address here
Please ERASE any old data that you hold on me and ensure that you advise any of the agents you use.

Thank you
Same as I sent to DCBL and they did it no problem at all!

Le_Kirk

Reading that commutation from them, I would suggest they have noted your new address due to this: -

We will not be deleting data relating to your old address as we need to show that the correspondence was sent out to a serviceable address.

which seems to say if they won't delete your old address, they must have another (new) address.  If they don't have a new one there cannot be an old one!  For completeness I would go back and ask them to confirm that, whilst they have decided not to erase old data they will use your new address for postal communication.  What you don't want is for a claim form to go to an old address about which you know nothing until you get a CCJ, however since DCBL are involved as claimant and they have your new address any court claim is likely to come to the correct address.

cloudinspector

For completeness I would go back and ask them to confirm that, whilst they have decided not to erase old data they will use your new address for postal communication.

I think that might be the case. I'll ask them to make sure its the new address they are using (i have already sent it to them). 

What do you think of the pictures?! Absolute joke. How are they going to prove that the photos are taken anywhere at all, and that photo of a sign surely cant stand up as evidence!

Jenni_D

Re the sign ... No Unauthorised Parking. Therefore they cannot impose a contractual charge, as you cannot contract to do that which is forbidden. What exactly was the PCN for? (No permit? Wheels over a line? Stayed too long? Something else?)

cloudinspector

Jenni_D said:

Re the sign ... No Unauthorised Parking. Therefore they cannot impose a contractual charge, as you cannot contract to do that which is forbidden. What exactly was the PCN for? (No permit? Wheels over a line? Stayed too long? Something else?)

Hi Jenni,
I had parked in the space of someone I was visiting (they didnt have a car so it was empty) and when i went down in the morning I had the ticket. They had a ticket to display to avoid this but didnt give it to me for that night or mention it.
According to the PCN it said '

'Parked in a permit area without displaying a valid perm' (the text goes off the side of the text box)

Jenni_D

So exactly as I said then ... not authorised = no contract.