Switching telephone provider - Phone number not switched?

75 Posts

in Phones & TV
I recently moved telephone providers based on price.
My old telephone number was changed, when i moved to the new provider i informed that they my number has been changed ( i am sure that i didn't ask for it to be changed) i notified them straight away and have contacted them on numerous occasions, we are now 6 weeks after the switch date and they have now informed me that i am unable to keep my old number and have offered me some compensation due to the inconvenience caused,
I was wondering what my rights are, can i:
1) Move back to the older provider and reinstate my old telephone number
2) Continue to complain to talktalk and hope they reinstate the number
3) Cancel my contract with talktalk due to the shocking customer service provided.
Any advice would be much appreciated.
Many thanks
My old telephone number was changed, when i moved to the new provider i informed that they my number has been changed ( i am sure that i didn't ask for it to be changed) i notified them straight away and have contacted them on numerous occasions, we are now 6 weeks after the switch date and they have now informed me that i am unable to keep my old number and have offered me some compensation due to the inconvenience caused,
I was wondering what my rights are, can i:
1) Move back to the older provider and reinstate my old telephone number
2) Continue to complain to talktalk and hope they reinstate the number
3) Cancel my contract with talktalk due to the shocking customer service provided.
Any advice would be much appreciated.
Many thanks
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If the dialtone the customer gets switches from Sky to TT , then OR’s job is done, they don’t make test calls to ensure calls get through, it’s nothing to do with them, number port issues are almost always with incoming calls not getting through, not outgoing calls.
As far as the OP, the only realistic way to get the number back , is to join whatever company ‘owns’ the number range the number is a part of ( so the very first company to issue that number ) usually joining that company and accepting a random number, then when the wanted number is ‘returned’ after the porting arrangements are removed , getting a renumber from the random number to the wanted number, this isn’t instant, there may well be a delay, and no absolute guarantee of success , so joining that company requires something of a leap of faith