Scan Computers - a horrendous experience

Tokmon

KIlona said:

I've just recently had a most horrible experience with SCAN Computers.
They sold me a faulty computer - it had a very noisy fan. I returned it and they refunded me for the actual PC but refused to accept it had a fault (they classed it simply as 'unwanted') so I am now £44 out of pocket for the outgoing and return postage. (I have since bought a new PC from elsewhere, which is as silent as the grave, so I'm not just pernickety). Not sure what I can do about it because it's their word against mine and their engineer has decided it isn't faulty. However, I can tell you that after I first set it up, my partner walked into the room and said, 'My God, what is that noise?!' 
They also claimed on their website and on numerous phonecalls that the PC would "definitely" be with me the next day (I need it for my business) but it took 10 days to arrive. I would have minded less had they claimed Covid, which we all know has affected businesses, and said that at the outset. But they never once claimed Covid was slowing them down in this instance. They simply promised each day the PC would arrive next day and each day it didn't. I had to chase and chase to even get the PC delivered at all as it got 'stuck' in the system. Horrendous experience.
They have a lot of positive reviews everywhere, which baffles me, but each person's experience is different I suppose. Anyway, this is my experience and I honestly wouldn't recommend them to my worst enemy.

Well surely you made a video of the sound the PC was making and this would then be proof of whether or not the fan was actually faulty or the PC was just noisy?