Sky disconnected my phone line

2021BJ

pgott said:

We had an email off sky saying all our services are  being taken over by a different supplier on the 7th of April and have admitted that they shouldnt have disconnected us and there is nothing that can be done as it takes 2 weeks to get reconnected

If you've been disconnected it was by Openreach.  If that's the case then it's the new supplier's fault.

Not that any of that particularly matters, if Sky are saying it's their fault why aren't they  compensating you for the downtime?

pgott

They have ,£10 when you are moving you do have a lot of calls to make so have told them to stick it. Will be looking at another supplier in future

iniltous

If your line has been disconnected , how is your broadband still working ?, it appears to me that Sky haven’t had your line physically disconnected otherwise your broadband wouldn’t be working, what has probably happened is they entered the wrong date into their ‘system’ ( they obviously know that Sky service at the address is soon to end ) and the phone stopped on that incorrect date, to switch it back on would probably be complicated ( starting a new ‘contract’, adjusting the bills , ceasing the ‘new’ service after a week , and then adjusting the billing again)  much easier to just fob you off with a £10 compensation for the ‘hassle’
If the ‘new’ people’s company were now connected to your line a week before they move in, and they are using a different company to you, then your Sky router wouldn’t connect to that other company’s broadband network.

unforeseen

and they are using a different company to you, then your Sky router wouldn’t connect to that other company’s broadband network.

Broadband and telephone don't need to be with the same provider (unless you have LLU).Until I moved a year ago my phone contract was with BT and my broadband (both ADSL & later on fibre) was with Zen. 

iniltous

It’s true that phone and broadband don’t need to be with the same provider , but with Sky it does, and although the new provider isn’t mentioned , chances are that they don’t offer SMPF , shared metallic path facility,  (SMPF is now very rare )
There may be some legacy customers on old packages , but the majority of what are now full LLU providers , actively removed or changed their ‘off net’ ( SMPF) customers , the choice was join us for line and broadband or move to the company that has ‘bought’ our ‘off network’ customer from us.

2021BJ

pgott said:

They have ,£10 when you are moving you do have a lot of calls to make so have told them to stick it. Will be looking at another supplier in future

Well, what's the point of this thread then?  Just a rant? Because there's a specific subforum for that.

pgott

To make other people aware that sky can do these things and there is nothing you can do

JJ_Egan

Thats why their is  a WARNINGS section of the forum .

(need our phone line for work)

Your business account gives you a service level agreement  . have you checked .

macman

It's not the fault of Sky, it's the fault of your buyers...

iniltous

We don’t know what date the OP’s buyer asked for their service to start, but  it’s quite that it is Sky that have arbitrarily switched off the OP’s phone service on the wrong date, the fact that the OP’s Sky broadband still works suggest the new occupants order hasn't gone through OR hands yet, otherwise the Sky broadband wouldn’t be working either, which suggests the ‘buyers’ takeover date is the correct, a week after Sky switched off the phone service.