Sky disconnected my phone line

pgott

Sky have disconnected my phone line because we are moving and the new people have asked to be supplied by a different company. we still have a week before we move and need our phone line for work they say it would take 2 weeks to reconnect what can I do

Neil_Jones

pgott said:

Sky have disconnected my phone line because we are moving and the new people have asked to be supplied by a different company. we still have a week before we move and need our phone line for work they say it would take 2 weeks to reconnect what can I do

When did you tell them you were moving?  March 25th?  If that's the case and you haven't told them otherwise, it'll go.

In hindsight might have been better to wait until you had started moving, rather than just picking an arbitrary date.

Consider viability of mobile internet service, if you're not going to be there in two weeks pointless waiting.

2021BJ

pgott said:

Sky have disconnected my phone line because we are moving and the new people have asked to be supplied by a different company. we still have a week before we move and need our phone line for work they say it would take 2 weeks to reconnect what can I do

Did Sky disconnect you because you asked to move or did the new people ask to move their service, not realise they should have requested a date in the future and you've had your line essentially taken over?

pgott

I never told them i was moving the new people who are buying ours have a new supplier who are taking over on the 7th april.

2021BJ

pgott said:

I never told them i was moving the new people who are buying ours have a new supplier who are taking over on the 7th april.

Then your ire should be with the new people moving in, not Sky.

There's not a whole lot they can do in 2 weeks so as suggested you'll have to look at getting a mobile broadband solution as a stopgap.

pgott

The new people said they wanted there new supplier on the 7th sky just took it on themselves to cancel our line and now I cant even move our phone number which is my buisness number

Neil_Jones

pgott said:

The new people said they wanted there new supplier on the 7th sky just took it on themselves to cancel our line and now I cant even move our phone number which is my buisness number

You do not "own" any number.  I presume you've put your home number down as a business contact number for your business?  You can't always take a number with you if you're moving house, particularly if its a landline 01 number and you're moving out of that area.

pgott

Still seems strange sky can cut my phone line off but i still have to pay for all the same services broadband,tv and phone until we move 

2021BJ

pgott said:

The new people said they wanted there new supplier on the 7th sky just took it on themselves to cancel our line and now I cant even move our phone number which is my buisness number

I'm not following... If you didn't tell Sky to cancel or move your broadband then the reason why it was cut off was because the new people have told their supplier to take over the line, either not giving them the date to do it or the provider hasn't noted the date correctly and has applied to take it over ASAP.

pgott

We had an email off sky saying all our services are  being taken over by a different supplier on the 7th of April and have admitted that they shouldnt have disconnected us and there is nothing that can be done as it takes 2 weeks to get reconnected

pgott

We still have broadband and tv but no landline