SSE Monthly direct debit plan completely wrong

Cjhooker

And do I not have a case because they have missed that 6 month deadline?
Cheers guys! 

Robin9

You must take some responsibility here - you had monthly bills.  Somewhere along the line when you used comparison sites you must have given wrong info  -   learn from this and move on.

MWT

Cjhooker said:

And do I not have a case because they have missed that 6 month deadline?
Cheers guys! 

They sent you bills and you didn't look at them so it is their fault? Really?

More than happy to side with the customers when the energy company gets things wrong, but you had plenty of warnings right from the outset that you were not paying enough so you do have to own this one and deal with the consequences.

Gerry1

You've done very well to get £50 goodwill.  Your figure of £17/month was obviously hopelessly low and a glance at the bills would have soon told you something was seriously wrong.

Assuming you don't have a disability, you really need to take ownership, learn the lessons and move on.

niktheguru

Must say I agree with everyone else’s sentiments about this case. You seem to be clutching at straws and not wanting to take responsibility.
What was the annual consumption figure you gave SP? You say it’s a new property then you say they had the details from the previous supplier. Did YOU give them an annual consumption figure when you switched to them?
From your email reply to them it looks like your 6 month review was due 3 days ago. So it doesn’t look like they are massively late here. 

You’ve had 3 bills at high figures, surely you should have been proactive and realised you weren’t paying enough. You can’t compare it with services like sky, because you are paying sky a fixed amount for their service regardless of how much you watch. With your utilities the amount you owe is dependent upon the amount you use, so unless you have a variable direct debit rather than a fixed direct debit there will always be a discrepancy.

Cjhooker

The only bill I didn't look at was in December, the ones before this I was still in credit. I rang them as soon as I realised things were going wrong (most recent bill) as they only bill quarterly. I've asked them to adjust the direct debit.. So in my defence I am being pro active. Just seems a very outdated system to me.. As I say Pure Planet get it right. If I ran a business I'd want to make sure my customers were paying me the correct amount.
I'll still continue the complaint... I'll let you know how I get on.
I get you all disagree but thanks anyway. 

niktheguru

you still haven't answered the questions.....
1. What was the estimated annual consumption YOU GAVE when you joined
2. What is the estimated annual consumption noted ON YOUR BILLS
3. Were all the readings on your bill ACTUAL (A) or CUSTOMER (C) or were there any ESTIMATED (despite you submitting readings)
4. You stated you only didn't look at the december bill, but that was the important one. the previous 3 bills covered the same 1.5 month period...which was in the summer when you didn't use much gas. then the next bill was in the winter and the following one more in the winter when your gas usage is much higher and it was a particularly cold winter this year.

Why did you get 3 bills covering the same bill? were they based on estimates or actual readings. How many times since august have you given them a meter read?

Have EDF demanded instant payment for the arrears?
How much were you paying your previous supplier monthly?

Indeed EDF should be running it better, but it is them out of pocket rather than you. They don't have the money for the energy YOU have used. 
I think you've actually done better than you think by getting a £50 credit from them. I don't know what else you're expecting to achieve, they're not going to write off the money you owe and just charge you 17 pounds.

You should ask them to put you on a variable direct debit if you want to pay the full balance every month, and ask them to bill you monthly and provide them with monthly meter readings or get a smart meter. Check you bill every month for accuracy and see how much you owe/they owe.

brewerdave

I assume that you entered the cu m consumption rather than the kwh figures in the comparison site ? This would underestimate your annual usage by a factor of ~ 11.

Cjhooker

I have settled the case with SSE, they made an improved offer of £100 which I accepted. form my research and looking at recent Ofgem reports, energy companies are being pushed to review their customers accounts more frequently than the current 6 months. I know the majority of you think I should of taken this on the chin and accepted responsibility , but the fact that they offered £100 proves I must of had some fair points.

rp1974

SSE do have their failings,which is why they paid you £100 to go away.
Well done you,in summary.