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Used car not as described- dealer refusing to refund

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  • Herzlos
    Herzlos Posts: 15,903 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 26 March 2021 at 2:26PM
    sarabop said:
    Thanks for the more constructive reply Herzlos.
    I have evidence in the form of a witness who was actually the person who asked the questions during the process of the sale. 
    I also have evidence he agreed a refund (admission then?) before then changing his mind.
    I laso have evidence of him trying to get the tacho removed for me (admission again?)
    I realise I can sell the van but im also feeling its a terrible injustice that this person can lie and cheat his way to a sale and continue to do so without and recourse. 

    Paper evidence or just he said she said? Are you willing to bring the mechanic to the court, too?

    Unfortunately, car dealers lie so you need to be very cautious when dealing with them (verify *everything* independently, like asking them to send you a photo of the weight plate, and looking it up online), they are also very good at getting away with stuff so legally you'll have a hard time to get any recompense from him; he'll deny everything, blame you and then phoenix the company.
    It sucks, but you can either waste a lot of money and stress trying to get justice or just move on with life, learn the lesson and hope karma gives him terrible diarrhea. Leave him some bad feedback and try to avoid anyone else being burnt, but beyond that it's not worth it. You'll probably be cheaper just selling it to we buy any van and being done with it.

    The fact you bought the bus from Scotland makes resolving the issue nightmarish because you've got a huge bill or a lot of time to return it, different legal system and so on but it may also play to your advantage when it comes to selling because there's much more demand for vehicles down south which means higher prices (hence why you bought one from 400 miles away). If you're lucky you can make your money back or even profit slightly by reselling it; you've got the geographic advantage and the fact that with covid anything resembling a motorhome is selling for crazy money. Basic vans are selling for more than the owners paid for them 2/3/4 years earlier.

  • jimjames
    jimjames Posts: 18,697 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    sarabop said:


    Any contested rejection requires you to return the goods then take then launch proceedings against the vendor for the money. I cannot return the goods as I can't drive it. I did try to return it before I knew the weight, the seller rejected my attempt.

    If you tried to return it before you knew the weight, what reason where you trying to return it for? I thought the licence limit was the issue not anything else?
    Remember the saying: if it looks too good to be true it almost certainly is.
  • sarabop
    sarabop Posts: 22 Forumite
    Seventh Anniversary 10 Posts
    The seller agreed to refund me as he was unsuccessful in solving the tacho issue, so I was returning it for that
  • Tokmon
    Tokmon Posts: 628 Forumite
    500 Posts Name Dropper
    sarabop said:
    it wasn't on a transporter, it arrived at 1am with an exhausted driver. 
    I tried to return it within the window and he rejected it 
    I have messages of evidence and a witness
    I did the research by assuming the seller told the truth


    You should always do independent research before buying anything no matter what it is especially when your buying something that costs thousands like a van. Also I'm surprised no one told you to never buy a vehicle without viewing it and test driving it first because it's very risky with all the potential issues vehicles can have your mechanic friend really should have known this. 
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