Richer Sounds 6 Year Guarantee Supercare Mis-Sold? Can't get them to honor.

Zinger549

roddydogs said:

Tvs get a free 6yr free gtee anyway, dont they?

Yes they do.

JJ_Egan

Yes free 6 year warranty ,But only takes effect after manufacturers warranty runs out  .

IE i have Panasonic TV  with 5 year manufacturers warranty  . RS warranty only takes effect in year 6 .

Panasonic PANA-TX-55HZ980B 1149.00 1

5 Year Panasonic TV Guarantee - Free 0.00 1 0.00

6th Year TV Extension - Free

neilmcl

roddydogs said:

Tvs get a free 6yr free gtee anyway, dont they?

Yes they do, which means the OP was mis-sold the guarantee.

Manxman_in_exile

Bobby3210 said:

The OP means as he is claiming too early he doesn't expect £106 back but 63/72 of £106, just to explain why he said £90ish

Eh?  You aren't very good at explaining things!

As others have said:  OP bought 6 year (or 72 months) guarantee for £106 back in November 2015.  With only nine of those 72 months now left, if he tries to get a pro-rata refund he will only get back £106 * 9/72 = £13.25  Depending on the exact dates concerned, Richer Sounds may have correctly quoted £12

Why would the OP (or you) expect to get 63/72 back after over five years?

Manxman_in_exile

neilmcl said:

roddydogs said:

Tvs get a free 6yr free gtee anyway, dont they?

Yes they do, which means the OP was mis-sold the guarantee.

The OP didn't buy a TV.  Did he?

neilmcl

Manxman_in_exile said:

neilmcl said:

roddydogs said:

Tvs get a free 6yr free gtee anyway, dont they?

Yes they do, which means the OP was mis-sold the guarantee.

The OP didn't buy a TV.  Did he?

The standard, free 6 yr guarantee is for TVs AND projectors, always has been, so if a salesman got him to pay for the guarantee that wasn't necessary then yes, it was mis-sold.

https://customerservice.richersounds.com/hc/en-gb/sections/360003795258-Guarantees

sheramber

But did that apply 6years ago or has the wording changed in the meantime?

JJ_Egan

  MY  RS 2016  TV   similar 6 year Extension to the manufacturers warranty to 2021 TV Purchase  .

Neither are Supercare paid for warranties

Memory says the free warranty extension was to members of the RS   VIP club in 2016 .

sheramber

The OP didn't get it free.

So I said YES and was charged the ~£106 extra.

inunison7

Yeah says on the Thank You booklet "VIP Club FREE for ALL customers to join and you get the following privileges...6 Year Guarantee Included."
Kind of weird how I got charged so much money for something that is meant to be free. Makes no sense.