Faulty appliance rights when apparently buying through trade

MattMattMattUK

nicola8525 said:

MattMattMattUK said:

Manxman_in_exile said:

I thought that this sort of thing had been covered a couple of months ago?  I thought the advice had been that so long as the purchaser was a bona fide "consumer" then consumer rights applied to "trade only" outlets too.

The issue is usually how the trade is conducted, most of the time the invoice from Howden's is in the name of the fitter and the end user pays Howden's directly, but technically in breach of their account terms and conditions. Most of the tradespeople that do it do so avoid hitting the VAT threshold, even though technically as it is going through their account it counts as their trade. 

I paid the fitter, not howdens.  Which I suppose is why howden's are saying I don't have any consumer rights.    

Yep, on that basis you have no business relationship with Howden's and so no consumer rights claim against them either. You have a claim against the fitter, your credit card provider if you paid by card, or, potentially the warranty provided by the manufacturer.
If it is the Lamona dryer (the only integrated dryer on their website) which seems to be a Howden's own brand then you have a three year warranty, how you actually claim against it is unclear from the website, but should be in the accompanying documentation. 
https://www.howdens.com/kitchens/appliances/laundry/tumble-dryers/lamona-lam8876-integrated-6kg-white-condenser-tumble-dryer-lam8876

bris

There is no claim with the card as the invoice is in a different name. The claim is against the fitter who supplied the goods..