Flight number change

Dustdevil72

I have booked a package holiday with jet2holidays,I went with them because they had for an extra cost an earlier flight I the morning rather than an evening flight.They have now cancelled that flight & moved me to the later flight(10.5 hours later).I have contacted them to ask for the price difference back as I paid extra & they are saying I am not entitled to it as it is not over 12 hours.I thought I was entitled to some sort of reimbursement as they have cancelled my original flight which had a different flight number to what they have put me on but they are basically saying tough & we are keeping the difference.Anyone have any idea on if they can legally do this as I cannot find anything on this online?

Ganga

Are you able to cancel at no cost and get all your money back ?

richardw

Article 8 of EC261:2004 applies.

photome

richardw said:

Article 8 of EC261:2004 applies.

does that apply to package holidays?

jet2 own t and c for packages state

Insignificant changes: Sometimes facilities described in our brochure/website may be withdrawn for reasons beyond our control. Where possible, we will tell you about the withdrawal of any facility as soon as possible. Insignificant changes also include alteration of your outward/return flights by less than 12 hours, an additional airport stop en route to your final destination, changes to aircraft type, change of accommodation to another of the same standard, change of embarkation/disembarkation point to another in the same city or region and changes of carriers. No compensation is payable for insignificant changes to your holiday.

richardw

photome said:

richardw said:

Article 8 of EC261:2004 applies.

does that apply to package holidays?...

Yes. Recital 5 “ (5) Since the distinction between scheduled and non-scheduled air services is weakening, such protection should apply to passengers not only on scheduled but also on non-scheduled flights, including those forming part of package tours.”

Dustdevil72

Ganga said:

Are you able to cancel at no cost and get all your money back ?

No.They said we can do this as it is under 12 hours & flight times can change I pointed out that they had cancelled my flight & moved me to a different flight number & they still said that it didn't matter.Just feel I have been ripped off as I paid extra for the earlier flight over the one I have been moved to

Westin

I suspect they will stick to the 12 hour rule within their booking terms for a Jet2 holiday.

Might it be an idea to approach from a different angle.  Assuming you would still like to go, albeit annoyed at the new flight time and apparent ‘loss’ of the original early flight supplement, try a conciliatory approach and ask if they would instead include advance seat selection and the pre bookable Jet2 inflight meals. Might be a gain.

You haven’t mentioned when you are due to go on holiday. I suspect lots of flight changes this year.  This one might not be the last.  You may even find the timings improve in the next change.

Dustdevil72

Due to go first week in July.Yes they are sticking to the 12 hour rule however this is a flight cancellation & change to a different flight number which I couldn't find anything on.I am still going(covid travel restrictions dependent)but found it a bit bad that it cost me an extra £200 for what I had paid for & they are just going to keep it.Shame as they will probably lose me as a customer going forward as I am now in a position to be able to afford holidays abroad now that the kids are older.