Forced to use Dealer for servicing, car isn’t even in warranty

Ibrahim5

Another good reason to avoid Dacias.

MattMattMattUK

All the software, licensed manufacturer, licensed third party or free third party is available online, all one then needs is a suitable cable/dongle, which can be bought in the £2-50 range (no idea if the AliExpress ones are any good). The dongle with software seems to be around £150 for a good consumer model. I agree it is pretty unscrupulous behaviour from Dacia, but also totally bypassable.

paul_c123

There's a lot of uninformed rubbish on this thread. Certain diagnostic operations now need access through a secure gateway to the manufacturer (on the internet), its a security measure. This is true for Renault/Dacia, FCA, VAG and others. It requires a more up-to-date/capable diagnostic machine (ie in the £1000 range, not the £200 range), the purchase of tokens from the manufacturer (the maker of the diag machine supplies them) and an internet connection.

If the garage doesn't have a suitably capable machine, then they're going to be missing out on the above manufacturers work, and others, in the past 6+ years.

More likely though, is the garage doesn't feel they ought to reset the service light as a one-off job.

Ibrahim5

Oh well explained. So it's basically a ransomware attack by Dacia. Pay us a load of money and we'll turn the light off. Don't pay us and you're stuck with it. Nice.

WellKnownSid

Ibrahim5 said:

Oh well explained. So it's basically a ransomware attack by Dacia. Pay us a load of money and we'll turn the light off. Don't pay us and you're stuck with it. Nice.

Plus they'll hand you a free one year / 15,000 mile warranty.  Daylight robbery!

paul_c123

Ibrahim5 said:

Oh well explained. So it's basically a ransomware attack by Dacia. Pay us a load of money and we'll turn the light off. Don't pay us and you're stuck with it. Nice.

Not really that expensive (for the tokens). The tool is yours to keep.

Robbo66

This chap seemed to manage it https://www.youtube.com/watch?v=U-LrbMSbOgA

forgotmyname

Have Dacia stopped the dasboard being able to reset the service light?

Worked on a 2020 car, goto service interval and reset the counter to 12500miles/12months.

paul_c123

forgotmyname said:

Have Dacia stopped the dasboard being able to reset the service light?

Worked on a 2020 car, goto service interval and reset the counter to 12500miles/12months.

Was it a Sandero Mk2 or Mk3? The Mk3 was launched in Sept 2020.

forgotmyname

It was a Duster, just selected the service interval page and where it says the current mileage/time left you press
the down button or hold the down button until it flashes and keep holding until it resets.