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It's a company I've used many times with no issues. They are a trade supplier to jewellers and watch/clock makers, so probably don't have the customer service you might get from a retailer. I have no other connection with the, other than buying supplies from them.
I ordered one last night from Cousins. In the meantime, the original has started working again overnight! I contacted Cousins this morning but to cancel but it's too late. They said if I return the package unopened they'll issue a refund. Do you happen to know if they're reliable at doing this and will it be a full refund?
Hi ACT, Good to hear it's started running again - hopefully it stays that way. I've never had to return stuff to them, so afraid I can't comment. Their T&Cs do refer to a restocking fee so it just depends on whether they enforce it.