We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Compensation from EE for no broadband
Knotts19
Posts: 1 Newbie
Has anyone managed to get any compensation from EE for broadband issues. They aren't in automatic compensation scheme, although BT is, and I believe they may be joining at some stage.
I've an ongoing complaint for non working broadband for over 4 weeks. Had x3 open reach engineers, multiple online tests, x2 routers. Was told wouldn't be charged going forward until resolved, and of course got a bill for full month a week later. Many mistakes & non communication along the way, and at 1 point a solution to my problem was an offer to leave or wait a bit longer. I have finally had enough, as yet another deadline they set has passed with no update, and wanted out and compensation. Got offered £10 compensation initially!!!! I've escalated up through various teams, now getting referred to ombudsman. Although resolution executive has asked me to hang on another few days while he investigates the breakdown of process, and what "I say I was told" a bit further!!
I've an ongoing complaint for non working broadband for over 4 weeks. Had x3 open reach engineers, multiple online tests, x2 routers. Was told wouldn't be charged going forward until resolved, and of course got a bill for full month a week later. Many mistakes & non communication along the way, and at 1 point a solution to my problem was an offer to leave or wait a bit longer. I have finally had enough, as yet another deadline they set has passed with no update, and wanted out and compensation. Got offered £10 compensation initially!!!! I've escalated up through various teams, now getting referred to ombudsman. Although resolution executive has asked me to hang on another few days while he investigates the breakdown of process, and what "I say I was told" a bit further!!
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards