British Gas billing problem

Stanley75

I am a British Gas customer and pay my bill on 'receipt of bill'. This is my first bill with them. I tried to pay my bill at the post office, and was told the can't proceed as the need a 'barcode' on the letter. So i contacted BG via their 'Chat' option, as they don't have a direct email/message service. So they tell me they will send another letter out this time with a barcode. Again this is the same letter without a barcode on it! I have contacted BG 3x times now to no avail. Now i am getting ''nasty" email to pay my bill. 

Any advice would be welcomed, i have even asked for a plastic payment card, so no need for a paperbill with a barcode on it(I can see the amount via online account). And dont want a direct debit/ app payment method. How should i proceed witw this problem.

Robin9

Have you an online BG account ?   If so can you pay there by Bank Transfer ?

Gerry1

Robin9 said:

Have you an online BG account ?   If so can you pay there by Bank Transfer ?

Yes, you can make a card payment there.

Stanley75

Thanks for the replies #Robin9 & Gerry1 .
Yes I have got an online account with BG. But the trouble is I am not happy about online banking. This is why I choose the option to pay the bill at a 'payzone' outlet. The only option i can see is sending BG a cheque/postal order. As i have mentioned i am unable to proceed, without a barcode/payment card. My previous energy supplier 'Ebico', this was a simple process.

Gerry1

Stanley75 said:

But the trouble is I am not happy about online banking.

Just pay with a credit card, assuming that BG website doesn't restrict the facility to debit cards.

In the highly unlikely event that this leads to your card being compromised, just ask the bank to cancel any payments you haven't authorised.

If it really goes pear shaped you can refuse to pay the credit card company whereas with a debit card you'd have to wait and hope for a refund.

[Deleted User]

 You can chat with British Gas through the app. They reply almost immediately 

 After a quick nose Ive found you can pay via the app too with credit or debit card 

Robin9

@stanley75   Can you print off a bill from the online account and send a cheque (put the a/c number on the back)  with it in the post ?

[Deleted User]

Hi,

from BG:

Pay over the phone

Call us anytime to pay your bill – 24 hours a day, 7 days a week.

Call: 0333 202 9524

Pay at the bank

You can pop to your local bank to pay by cash or cheque.

Just remember, some banks may charge you and your payment can take up to three working days to reach us.

• Write a cheque for your bill amount and make it payable to: British Gas Trading Ltd
• Put your Customer Reference Number on the back
• Get your payment slip from your bill
• Take your cheque and payment slip to the bank

Robin9

@[Deleted User]   "

• Get your payment slip from your bill

That's the problem I think that Stanley has - BG won't send him a bill with a paying in slip attached

Gerry1

@frugalmacdugal

And the bank is probably five miles away and opens only between 10am - 12pm on alternate Wednesdays when there's no R in the month...

Stanley75

_shel said:

 You can chat with British Gas through the app. They reply almost immediately 

 After a quick nose Ive found you can pay via the app too with credit or debit card 

#_shel, i've spoken to BG 4x times now via the 'Chat'. And it took 30x mins onhold just to get to an operator, and it was at an off peak time as well!
Seem I am not the only one having this issue.🙄

https://forums.moneysavingexpert.com/discussion/6246751/british-gas-not-sending-paper-bill-cant-pay-without-it