Scottish power bill shock

phillw

Dolor said:
Nowhere have I suggested that anyone should give fraudulent readings for personal financial advantage.

Your earlier statement made it sound like you were.

At a time when energy prices are rising, it is often good to overpay the old supplier for energy that has not yet been consumed.

Whether you give incorrect readings, or no readings to trigger an estimate that may fall in your favor.

The reading used for a Final Bill can be based on an estimate. This is common if previous bills have been based on estimates; if a Final Bill estimate is used then both suppliers have to use it to open and close accounts.

It does seem you're advocating a course of action intended for undeserved financial gain.

I don't believe YE auditors or SP have validated any readings "with the industry" at all & have both issued final bills.

dave8204

Gerry1 said:

If Ofgem were any good they'd mandate that a customer reading outside of the expected values range would trigger an 'Are You Sure?' 

I entered my (correct) gas meter reading onto BG's website and got a similarly -worded message. I'm a very low user and the amount was negligible. I then received an e-mail from them confirming the readings I'd given for my gas and electricity. As I'm in the middle of hassle with another billing matter I logged again a couple of days later to check something and was amazed to find my latest gas reading had been replaced with an "estimate",which was was for nearly 60 units more than the reading I'd given them. I got it resolved very quickly but was less than impressed,are they suggesting that I'm a liar? I haven't been with them for long but they already know from previous bills that I'm a very low user. They also didn't notify me that they'd changed anything,if I hadn't looked at the website again I'd be none the wiser until the bill was issued, Surely if they were not happy the correct procedure would have been to contact me first,not give me confirmation of a meter reading then ramp it up afterwards. They're more than welcome to send a meter reader if they think something is wrong,or ask me to confirm the reading if they're not happy,attempting to help themselves to my bank account with the implication that I'm either stupid or dishonest isn't great business practice.

HUFC

I was switched from Yorkshire Energy to Scottish Power in December, after YE went out of business. On receiving details of the SP tariff I immediately transferred to Eon, as SP were proposing a 34% increase in the gas price & 42% increase in the electricity price.
Received SP's one & only bill, which didn't take into account the £100+ credit balance I had with YE - which SP had previously acknowledged. Queried the SP bill a month ago, & haven't been able to see the entire bill online, presumably because I've switched to Eon - I could only see the summary details. Spent 38 minutes on their online Chat facility until I got a response & 20 minutes waiting for their call centre to pick up
After a third email request, I now have the complete SP bill, & they have tried to charge me for electricity that YE had already charged me for. Needless to say I've challenged it & provided a copy of the YE bill as evidence
I wouldn't touch SP with a bargepole & have responded to their feedback questionnaires accordingly

keithgawler

This thread seems to have been hijacked in the last day or so by people who have different issues to those that the original poster - Ellie - was seeking help from forum members on. Can I respectfully suggest we refocus on providing Ellie with the help she is asking for.

bagand96

keithgawler said:

This thread seems to have been hijacked in the last day or so by people who have different issues to those that the original poster - Ellie - was seeking help from forum members on. Can I respectfully suggest we refocus on providing Ellie with the help she is asking for.

We can't do much if the OP doesn't come back and answer the questions those trying to help asked....