Big Green Coach Refund

sheramber

davidmcn said:

sheramber said:

davidmcn said:

Is there anything in particular which is "forcing" them to cancel the service though? Buses can still operate.

The coach was running a service to a concert that was cancelled therefore no point in the coach running. they certainly wouldn't run an empty coach to a non existent concert.
The company are not disputing that the coach did not travel but are refusing refunds on the grounds that they state in their terms and conditions that no refunds will be made . 

But only if their force majeure clause kicks in. I'm not sure that it does, they appear to be opting not to run the service rather than being forced not to. The service is after all defined as just transporting you from A to B, not even "taking you to [X]'s concert".

That is the crux of the matter, They  are claiming it does kick in. 
There is nobody to force the issue apart from taking legal action for the refund.