Big Green Coach Refund

Aylesbury_Duck

springbok1966 said:

purchased coach tickets to take you to the G&R concert, and that that concert was the only reason the Big Green Coach company were doing the trip, and that is the only reason you bought the tickets?

I didn't buy any tickets.

Manxman_in_exile

Aylesbury_Duck said:

springbok1966 said:

purchased coach tickets to take you to the G&R concert, and that that concert was the only reason the Big Green Coach company were doing the trip, and that is the only reason you bought the tickets?

I didn't buy any tickets.

Well you should have done, shouldn't you!  

I'm going to recognise it as the emergence of a novel OP approach on these boards:  I'm going to describe it as the "mirror back" technique as opposed to, for example, the "drip-feed" technique

davidmcn

Manxman_in_exile said:

If the former, I think the contract has become frustrated because the sole reason for buying the tickets has been cancelled, and you are entitled to a full refund in the same way you paid - not just a credit.

If the service isn't running then the OP doesn't even need to argue about frustration of the contract, it's simply a failure by the supplier to provide the service - so a refund is payable.

Manxman_in_exile

The OP hasn't said yet that the coach travel was cancelled, just that the concert was cancelled.  (I don't know how the Big Green Coach Co. operates.  Is it just a coach company running regular scheduled journeys or are the journeys only run in conjunction with, and for, "events"?  The OP hasn't explained).

davidmcn

Manxman_in_exile said:

(I don't know how the Big Green Coach Co. operates.  Is it just a coach company running regular scheduled journeys or are the journeys only run in conjunction with, and for, "events"?  The OP hasn't explained).

The latter, if you look at their website. I doubt they're running the coaches to deserted festival sites (although I guess in theory they could if they wanted to justify not giving refunds).

sheramber

We need to bring your attention in particular to Section 16 which details all refund procedures and Section 4.6 which clearly states that if our services are cancelled in “compliance with requests, acts, decrees, legislation, regulations or restrictions from the Police, other emergency services, customs or other government officials and security services” then we will not be liable to refund. 

However, we know that the current situation is completely unprecedented and we want to do what we can to ensure that our customers don’t lose out because of this. This is why we’re allowing you to claim credit for your coach ticket to use on any of our services at a later date. To be clear, this is above and beyond the original terms and conditions that you signed up for when you purchased your coach ticket. 
I think that confirmed that the coach transport was cancelled.
                             
https://kaboodlecdn.s3-eu-west-1.amazonaws.com/BGC/terms/Terms+and+Conditions_BGC_090221.pdf
They are relying on their terms and conditions  which state the tickets are non refundable in any circumstances.
 If Big Green Coach Limited is forced to cancel or alter any Service by reason of a Force Majeure Event then Big Green Coach Ltd will have no liability to refund customers and we will have no further or other liability to you and the ‘fairness’ or otherwise of retaining sums paid for services not supplied under this term shall be offset by the protection available to you against this eventuality with the option to purchase Flexi Tickets at the time of booking and by reason of the obligation upon us to discharge our liability for third party coach or transport or costs incurred by us with your booking.

davidmcn

Is there anything in particular which is "forcing" them to cancel the service though? Buses can still operate.

pinkshoes

Did the Big Green Bus Company still run the bus that you had a ticket for?

Yes? Then no refund due.

No? Then you can ask for a full refund as the service that you paid for was cancelled. 

sheramber

davidmcn said:

Is there anything in particular which is "forcing" them to cancel the service though? Buses can still operate.

The coach was running a service to a concert that was cancelled therefore no point in the coach running. they certainly wouldn't run an empty coach to a non existent concert.
The company are not disputing that the coach did not travel but are refusing refunds on the grounds that they state in their terms and conditions that no refunds will be made . They state that as a concession they are providing a credit.
There are numerous complaints on trust pilot about them and their reply is that they cannot afford to refund everybody so to protect their business  they will nor[t refund but ( as a goodwill gesture) they are giving a credit against future travel.
You will probably need to take legal action through the small claims court  to get any refund.

davidmcn

sheramber said:

davidmcn said:

Is there anything in particular which is "forcing" them to cancel the service though? Buses can still operate.

The coach was running a service to a concert that was cancelled therefore no point in the coach running. they certainly wouldn't run an empty coach to a non existent concert.
The company are not disputing that the coach did not travel but are refusing refunds on the grounds that they state in their terms and conditions that no refunds will be made . 

But only if their force majeure clause kicks in. I'm not sure that it does, they appear to be opting not to run the service rather than being forced not to. The service is after all defined as just transporting you from A to B, not even "taking you to [X]'s concert".