Forum Home» Energy

British Gas not honouring promise to match or beat RHE's deal

New Post Advanced Search

British Gas not honouring promise to match or beat RHE's deal

25 replies 631 views
GimelGimel Forumite
2 posts
First Post
MoneySaving Newbie
Robin Hood Energy went out of business and made an arrangement deal with BG to take over their accounts. BG sent a letter promising to match or better the  fixed term deal I had with RHE. This promise to "either match or beat the deal you’re on right now" was also published on their website 

On the strength of this promise I signed up with them and didn't look into other deals

My RHE deal ran until October 2022.

Now, almost 6 months later and having been given either the run-around or encountering sheer incompetence and misleading offers that would have meant I'd be significantly worse off had I not cross-examined them, their complaints representtive has notified me that as they don't have a matching tariff   "I'm afraid I cannot apply a tariff we do not hold"

But, even their above linked welcome info offers this:

"Why is my tariff end date with British Gas longer than the one I had with Robin Hood Energy?

Some customers will find their tariff end date is longer than the one they had with Robin Hood. This just means you benefit from the special price we’re offering you for longer. In fact, you’re free to switch to another supplier without exit fees at any time before your tariff end date."
How do you suggest I proceed?

«13

Replies

  • Gerry1Gerry1 Forumite
    5.5K posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    It worked for me.  BG matched my Robin Hood 12m Summer Saver rates of 2.0265p per kWh, Daily Charge 28.497p inc VAT, extended it by a month and abolished the exit fee.
  • _shel_shel Forumite
    4.2K posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
     I got my match but it was only for the same duration i had left on my Leccy tariff. Which was about 8 months.

     Threaten to leave, they gave me a 15% discount for 12 months. 
     
    Don't Buy The S*n
  • dave8204dave8204 Forumite
    54 posts
    Eighth Anniversary 10 Posts Combo Breaker Debt-free and Proud!
    Worked for me and printed on my bills.
  • GhyllGhyll Forumite
    2 posts
    Fifth Anniversary First Post Combo Breaker
    MoneySaving Newbie
    Migration of Robin Hood Energy account to British Gas took ages. No way of contacting them except snail mail. Finally got bills which do reflect RHS's tariff. WARNING: the BG bill for gas went from a meter reading on 6/10/20 whereas RHE had billed me up to 12/10/20. Complained and got a refund for the double-billing. I expect this may apply to all the thousands of customers who migrated. Only solution is to check the gas meter readings that were used. BTW BG think they are selling energy as "Kw"; as any good supplier will know energy is sold by the kWh!
  • dave8204dave8204 Forumite
    54 posts
    Eighth Anniversary 10 Posts Combo Breaker Debt-free and Proud!
    My own tale of woe over the RH-BG switch is elsewhere on here but regarding your point about no way of contacting except snail mail,if you mean BG I had a next day phone from them after using "Resolver" and it looks as if finally I'm getting somewhere.
  • worrywart_3worrywart_3 Forumite
    136 posts
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Seems like a excellent deal
    most of us put on solr we’re not price matched. If others were and they aid they would you need to fight it 
  • edited 23 March at 2:26PM
    MoneySavingNoviceMoneySavingNovice Forumite
    412 posts
    Part of the Furniture 100 Posts Name Dropper Photogenic
    ✭✭
    edited 23 March at 2:26PM

    I'm in the same position and eventually made a complaint to the Ombudsman about this.    The finding from the ombudsman included the comment: -

    "... as British Gas indicated within its correspondence from the outset that it would beat or match the tariff you were on with Robin Hood Energy, for it to end the contract earlier than agreed with Robin Hood is failing to follow through on the promise it has made to you. I do not consider it reasonable for British Gas to alter the terms of your contract….”

    They added that:-

    “…. remedy of British Gas extending your current contract on its system to match the one agreed…”

    Unbelievably British Gas appealed that decision stating: -

    “….I've checked with our advocate team and there is no way we can amend the system to extend this. Therefore, we're unable to complete this remedy and therefore cannot accept the decision.”

    Which is a farcical argument to say the least.

    I’m considering going to the Advertising Standards Authority (ASA) to make a complaint about false advertising.  Would you be happy to support me?


  • UnclaimedEnergyUnclaimedEnergy Forumite
    505 posts
    100 Posts First Anniversary Name Dropper
    ✭✭
    What would the ASA have to do about it? British Gas didn't advertise to win new customers, they took them on as a Supplier of Last Resort.
  • edited 23 March at 3:05PM
    MoneySavingNoviceMoneySavingNovice Forumite
    412 posts
    Part of the Furniture 100 Posts Name Dropper Photogenic
    ✭✭
    edited 23 March at 3:05PM
    What would the ASA have to do about it? British Gas didn't advertise to win new customers, they took them on as a Supplier of Last Resort.
    There was a straightforward acquisition of Robin Hoods customer's book.  Ofgem never made a 'Suppler of the Last Resort'  order.
    Irrespective of this any advertising that British Gas or anyone else undertakes for any purpose is blatantly misleading then they are in breach of the ASA rules.

  • UnclaimedEnergyUnclaimedEnergy Forumite
    505 posts
    100 Posts First Anniversary Name Dropper
    ✭✭
    Ah... yeah with all the supplier exits due to mismanagement/offering tariffs they can't afford, I forget which ones are bought out or busts... Sorry.

    Still, The ASA won't really do anything about it. They upheld a complaint about Outfox the Market in 2019 by falsely advertising themselves as the cheapest energy supplier when they weren't all the time. However all that they said was that "The ads must not appear again in their current form". Link

Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support