Problem with Evans Cycles

custardy

panicproject said:

Barny1979 said:

panicproject said: I honestly believe the expect me to send the bike through the post back to them.

 All Postal charges are at the cost of the customer and we recommend using registered post. Yes, they do.

a bike. through the post. taking a bike to the post office.

That would be utilising Parcelforce. Honestly, the time to think about this stuff is before you buy.
You bought from Sports Direct basically. Renowned for not being easy on returns
you have a broken cheap reflector, loose chain guard (I assume it can be tightened) and gears you could adjust.
Biike gears on new bikes will ned adjusted after bedding in anyway, what was the plan there?

neilmcl

I have to agree with the above. If you buy a bike from a bike shop, rather than online, they'd normally set it all up and adjust the gears and brakes ready for collection, then you'd normally bring it back after so many miles for an interim service once these have all bedded in. You chose to buy a bike online so the onus is on you to be able to correctly set up the bike yourself. Apart from the broken reflector, nothing that you've stated suggested a fault as such.

photome

Can you tighten the chain guard? A reflector is a couple of quid ( do you really need one ) the gears will most likely be fine once adjusted.

sorting those 3 will probably be much less painful than returning at your expense in the hope , a company not known for their customer service ,will then refund you both the cost of the bike plus postage

Manxman_in_exile

I remember Evans* when they were a proper bike shop.  I never went to London without visiting their shop in The Cut by Waterloo station.

As others have suggested, I'd be very reluctant to buy a bike on the internet/mail order -  and I know quite a bit about bikes - as I wouldn't want to rely on myself setting up a new bike from scratch both properly and safely.  I'd want a shop to do that.

Having said that I have a lot of sympathy for the OP as it's Evans who should be sorting this out and it's not the OP's fault they didn't know Evans would be so poor.  (Although when buying over the internet - especially high value or large/heavy items - one of the first things I now check in T&Cs is the return arrangements if faulty).

* So they join a long list of once high quality British names - Sweatshop, Dunlop, Karrimor, Field & Trek, Lillywhite's etc etc ...

Spank

photome said:

Can you tighten the chain guard? A reflector is a couple of quid ( do you really need one ) the gears will most likely be fine once adjusted.

sorting those 3 will probably be much less painful than returning at your expense in the hope , a company not known for their customer service ,will then refund you both the cost of the bike plus postage

I think reflectors are a legal requirement.

David713

Spank said:

photome said:

Can you tighten the chain guard? A reflector is a couple of quid ( do you really need one ) the gears will most likely be fine once adjusted.

sorting those 3 will probably be much less painful than returning at your expense in the hope , a company not known for their customer service ,will then refund you both the cost of the bike plus postage

I think reflectors are a legal requirement.

They are but only if cycling at night.
However, judging by the number of bicycles I see being used at night with no lights whatsoever, I think the chances of being prosecuted for a missing reflector are minimal at best.

Barny1979

David713 said:

Spank said:

photome said:

Can you tighten the chain guard? A reflector is a couple of quid ( do you really need one ) the gears will most likely be fine once adjusted.

sorting those 3 will probably be much less painful than returning at your expense in the hope , a company not known for their customer service ,will then refund you both the cost of the bike plus postage

I think reflectors are a legal requirement.

They are but only if cycling at night.
However, judging by the number of bicycles I see being used at night with no lights whatsoever, I think the chances of being prosecuted for a missing reflector are minimal at best.

Can you be prosecuted having died after colliding with a motor vehicle?

Manxman_in_exile

David713 said:

Spank said:

photome said:

Can you tighten the chain guard? A reflector is a couple of quid ( do you really need one ) the gears will most likely be fine once adjusted.

sorting those 3 will probably be much less painful than returning at your expense in the hope , a company not known for their customer service ,will then refund you both the cost of the bike plus postage

I think reflectors are a legal requirement.

They are but only if cycling at night.
However, judging by the number of bicycles I see being used at night with no lights whatsoever, I think the chances of being prosecuted for a missing reflector are minimal at best.

I agree with Spank.  I thought it was a legal requirement that all bikes sold in the UK had to be equipped with reflectors?  The seller doesn't know when it's going to be used.

(I'll ignore whether a broken reflector is or is not a reflector)

Manxman_in_exile

Also it wouldn't be a question of whether the OP would be prosecuted for not having a reflector.  It would be the selling without that could be a problem.  (If I'm right in believing it's a legal requirement for the sale of all bikes in UK)

Manxman_in_exile

Barny1979 said:

David713 said:

Spank said:

photome said:

Can you tighten the chain guard? A reflector is a couple of quid ( do you really need one ) the gears will most likely be fine once adjusted.

sorting those 3 will probably be much less painful than returning at your expense in the hope , a company not known for their customer service ,will then refund you both the cost of the bike plus postage

I think reflectors are a legal requirement.

They are but only if cycling at night.
However, judging by the number of bicycles I see being used at night with no lights whatsoever, I think the chances of being prosecuted for a missing reflector are minimal at best.

Can you be prosecuted having died after colliding with a motor vehicle?

Like running away from oncoming traffic!