We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Poor sound quality headphones, can I return or exchange?

coasat
Posts: 5 Forumite


I bought a pair of headphones from John Lewis last week online and the sound quality is poor.
I've had much cheaper headphones with better quality sound.
I paid £85 with a credit card.
I've called technical support and they've told me the headphones are not faulty and they can't help me.
I want a refund or exchange. Any suggestions?
Thanks.
0
Comments
-
You can return an online purchase for a full refund within 14 days of receipt, if you haven't handled them beyond what you could have done in store, and subject to hygiene stipulations.1
-
with jl there is usually a returns label with the product1
-
Have you given them a good 'running in' period? Some phones do take some hours use to loosen up.1
-
coffeehound said:Have you given them a good 'running in' period? Some phones do take some hours use to loosen up.2
-
photome said:coffeehound said:Have you given them a good 'running in' period? Some phones do take some hours use to loosen up.2
-
photome said:coffeehound said:Have you given them a good 'running in' period? Some phones do take some hours use to loosen up.1
-
Breaking in or burning in modern headphones is a complete myth and more about perception than anything real happening.5
-
coffeehound said:Have you given them a good 'running in' period? Some phones do take some hours use to loosen up.Yes, I've used them for a few hours and the sound has not improved.Is there any way I can return or exchange the headphones?0
-
-
coasat said:coffeehound said:Have you given them a good 'running in' period? Some phones do take some hours use to loosen up.Yes, I've used them for a few hours and the sound has not improved.Is there any way I can return or exchange the headphones?
The link from sheramber tells you what to do if the goods are faulty. I'm not sure how they can say the headphones aren't faulty if they've not even looked at them.
Anyhow, by law you are entitled to a full refund or a replacement because the headphones are not fit for purpose. £85 is too much to lose just because someone you spoke to at JL can't be bothered to tell you the correct procedure.
Don't contact technical support, this is the phone number they say to use when you want to return faulty items - 03456 100 342.
I'd also be tempted to complain about that very unhelpful technical support member of staff you spoke to in the first instance.Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.2K Banking & Borrowing
- 252.8K Reduce Debt & Boost Income
- 453.2K Spending & Discounts
- 243.1K Work, Benefits & Business
- 597.5K Mortgages, Homes & Bills
- 176.5K Life & Family
- 256.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards