Accused of stealing

Marvel1

It's I really not that difficult to use a self scan to the point of missing items.

yksi

Wraithlady said:

marlene1967 said:

Thanks for your advice. I’m not a member of the union, I’m having to do this on my own. Don’t want to burden a colleague with this

Understand the sentiment, but really, you need to 'burden a colleague with this'. 
Do you have a sympathetic supervisor or someone who you feel you can rely on? Even if they don't do much in the actual meeting, explaining it to them will fix it in your own mind - also make sure you know as much as possible about the details of the accusation. Take Heyhello's advice and make sure you know your rights and how the procedure works before you're called in.

I don't think it's a burden at all. All they are doing is being there with you and listening. It will help you to feel a bit more like the sides are even, so please do reach out to someone. And remember that whoever does the meeting is there to get the full story, it's not their job to find you guilty, just tell them the truth. I doubt they can sack you without any proof.

moneysavinghero

techwatcher said:

Barny1979 said:

coffeehound said:

It'll be interesting to see how these new Amazon places pan out where you just pick what you want and walk out.  Not sure how it all works, but surely there'll be mistakes

"mistakes"

Like with 'normal' self-service this is a risk vs reward situation for the retailer. There will be some losses but they will accept a level of loss as long as the losses are significantly cheaper than employing a person to do the same activity.

Probably will also be some "gains" where the system charges you for things you did not actually take out of the store. So it will even itself out.

sammyjammy

In M&S you can now scan your goods and pay with your phone, I suffer with tremors so had to put my items on a spare shelf to be able to scan them, I then lifted each one into my rucksack and walked out of the shop, it really felt like I was shoplifting, made me very nervous.  You are supposed to keep the paid screen on your mobile in case anyone asks to see it but nobody blinked!

Thrugelmir

moneysavinghero said:

techwatcher said:

Barny1979 said:

coffeehound said:

It'll be interesting to see how these new Amazon places pan out where you just pick what you want and walk out.  Not sure how it all works, but surely there'll be mistakes

"mistakes"

Like with 'normal' self-service this is a risk vs reward situation for the retailer. There will be some losses but they will accept a level of loss as long as the losses are significantly cheaper than employing a person to do the same activity.

Probably will also be some "gains" where the system charges you for things you did not actually take out of the store. So it will even itself out.

Trouble is once you've left you cannot prove otherwise. 

Elmer_BeFuddled

I'd rather go to a till and get a receipt. If nothing else it helps to keep someone in a job.

I'm not in that much of a rush (these days!)

moneysavinghero

Thrugelmir said:

moneysavinghero said:

techwatcher said:

Barny1979 said:

coffeehound said:

It'll be interesting to see how these new Amazon places pan out where you just pick what you want and walk out.  Not sure how it all works, but surely there'll be mistakes

"mistakes"

Like with 'normal' self-service this is a risk vs reward situation for the retailer. There will be some losses but they will accept a level of loss as long as the losses are significantly cheaper than employing a person to do the same activity.

Probably will also be some "gains" where the system charges you for things you did not actually take out of the store. So it will even itself out.

Trouble is once you've left you cannot prove otherwise. 

Exactly - this is why it will be a gain for the store.

yksi

Elmer_BeFuddled said:

I'd rather go to a till and get a receipt. If nothing else it helps to keep someone in a job.

I'm not in that much of a rush (these days!)

A lot of people think this but it isn't correct. What it actually does, in a small store, is pull the checkout operator away from the other things they have to do, like stacking the shelves or cleaning, and you are adding to their work burden. And the worst of it is customers having a laugh and saying they're giving us "something to do" as if we spend all day doing nothing. Head office does not give us extra staff just because you, or even a hundred of you, opt out of using the self-scan under some idea that it's creating or retaining a job. We just get told to work faster.

I do understand some people genuinely aren't able to use it, but it's frustrating when people just stand there looking annoyed that someone wasn't standing idly behind the till waiting. It's a bit of a slap in the face to say you're keeping someone in a job - if you open your eyes you will see they were already working.

TELLIT01

We've moved totally away from the question the OP asked, but regarding shop staffing levels, that's an issue for the shop to address.  If I wanted a job as a checkout operator I would have applied for the job.

pinkshoes

marlene1967 said:

Thanks for your advice. I’m not a member of the union, I’m having to do this on my own. Don’t want to burden a colleague with this
The scanning issues were after a very long shift (driver). In your opinion do you think I could lose my job, as it was an honest mistake
very stressed out and upset. Really enjoy this job and felt very proud to help out with deliveries during the pandemic 

Could you explain how it is an honest mistake when it is really hard to miss scanning an item, let alone several? What exactly happened?

When you scan an item, it beeps, the item name and amount appears on the screen, and then it expects the item of the correct mass to be added to the bag.

If you add an item without scanning it goes nuts and flashes red and needs a member of staff to sort it out. 

So it would help if you could explain exactly how this happened.

If you used your staff badge to over-ride the till error, then yes, it is highly likely you would lose your job.