Can't log in to 3 account - help!

gettingtheresometime

Can anyone help me logging into my 3 account on line?
Basically the box that I enter the telephone number is greyed out so I can't go any further.
I've tried clearing browser history, using either microsoft edge and chrome but nothing works.
3 seem to have washed their hands of it and I seem to be hitting a brick wall.

eDicky

I have had this problem and only managed by using a different browser, currently Ecosia. That's on a mobile phone though, I've not tried lately on a computer (no longer use one).

Phones4Chris

gettingtheresometime said:

Can anyone help me logging into my 3 account on line?
Basically the box that I enter the telephone number is greyed out so I can't go any further.
I've tried clearing browser history, using either microsoft edge and chrome but nothing works.
3 seem to have washed their hands of it and I seem to be hitting a brick wall.

Have you tried clearing cookies?

gettingtheresometime

Phones4Chris said:

gettingtheresometime said:

Can anyone help me logging into my 3 account on line?
Basically the box that I enter the telephone number is greyed out so I can't go any further.
I've tried clearing browser history, using either microsoft edge and chrome but nothing works.
3 seem to have washed their hands of it and I seem to be hitting a brick wall.

Have you tried clearing cookies?

Yes ..they've also sent me a link to reset the passwords but that only works until I try & go into a different account

getmore4less

Does the app on the phone work?

On the PC try this link with your phone number at the end
https://www.three.co.uk/My3Account2018/My3Login?msisdn=