British Gas Homecare - cancelled annual service

keithgawler

Rawhide_2 said:

The industrial action is in response to fire and re-hire of engineers with less favourable conditions, supposedly in response to the Covid pandemic. If you dont feel this is an appropriate way to treat employees you rely on to maintain and fix your home heating then consider choosing another maintenance organisation.

For clarity, I understand the issue and indeed discussed it with a BG engineer when I needed an emergency callout over New Year. My frustration is that this is dragging on, and only adds to BG's woes if it's not resolved in a timely manner. Correspondence ends.

Victoria25

My boiler mysteriously failed yesterday morning (Monday 22nd March) - no heating or hot water. Reallising I had British Gas Homecare I logged on to book an emergency call out. I ticked the "I have no hot water or heating" box and up flashed the next appointment - Tuesday 12 to 6pm was booked. I rearranged my appointments, cleaned the kitchen and waited.... by 5 pm when no one had arrived I checked the email/text, to discover that my appointment was booked for Tuesday 20th April!!! 4 weeks without heating or hot water, and you have to pay a £99 excess charge - how is this a benefit?  Their appointment system has the day names in large letters and dates much smaller, so I'd naturally assumed that an emergency call out would be the same week, not a month away.  I'm not paying for the policy until September and will cancel it at the first opportunity as my local plumber is faster, cheaper and more efficient. I agree, this policy is a complete scam. Fortunately my boiler spontaneously came back to life after a few hours, so needs attention but is currently working - no thanks to British Gas.

keithgawler

Victoria25 said:

My boiler mysteriously failed yesterday morning (Monday 22nd March) - no heating or hot water. Reallising I had British Gas Homecare I logged on to book an emergency call out. I ticked the "I have no hot water or heating" box and up flashed the next appointment - Tuesday 12 to 6pm was booked. I rearranged my appointments, cleaned the kitchen and waited.... by 5 pm when no one had arrived I checked the email/text, to discover that my appointment was booked for Tuesday 20th April!!! 4 weeks without heating or hot water, and you have to pay a £99 excess charge - how is this a benefit?  Their appointment system has the day names in large letters and dates much smaller, so I'd naturally assumed that an emergency call out would be the same week, not a month away.  I'm not paying for the policy until September and will cancel it at the first opportunity as my local plumber is faster, cheaper and more efficient. I agree, this policy is a complete scam. Fortunately my boiler spontaneously came back to life after a few hours, so needs attention but is currently working - no thanks to British Gas.

Victoria - if you do need a call-out then do check BG online. When I looked a while back they committed to refunding you for an independent contractor if they could not attend in a reasonable timescale.