Help needed with sim card

burtons

I activated my smarty sim card 3 days ago but the internet doesn't work with nokia 5.4 phones so how can I get a refund on my sim card but keep my number so I can go with another provider.

Exemplar

When you say 'does not work' what do you mean? have you put in the APN's that are needed? Is the 5.4 unlocked for Smarty?

APN's - Using the internet after you’ve joined SMARTY | SMARTY Help Centre

burtons

Exemplar said:

When you say 'does not work' what do you mean? 

I went on live chat and this is what they said.
As per the last update on the ticket, our support team have received information from Nokia that there is a known issue with the 5.4 device which may cause the device NOT to connect to internet. Nokia are planning to roll out a software update for this device to resolve the issue and the fix is expected to be available for customers in 2 weeks.

We will update the ticket once we have confirmation from Nokia that software is available for customers to update.

Exemplar

burtons said:

Exemplar said:

When you say 'does not work' what do you mean? 

I went on live chat and this is what they said.
As per the last update on the ticket, our support team have received information from Nokia that there is a known issue with the 5.4 device which may cause the device NOT to connect to internet. Nokia are planning to roll out a software update for this device to resolve the issue and the fix is expected to be available for customers in 2 weeks.

We will update the ticket once we have confirmation from Nokia that software is available for customers to update.

I'm going to call bull on that (sorry that's not against you). I can only go on experience here. I have stuck a 3 SIM (Same as Smarty) in a work 5.4 here and it worked immediately. I'd be back on to them and ask to speak with an adult. The APN's are the APN's. If they work on one phone they should work on another. I googled the issue and can't see anything (even on page 2 of Google!)

burtons

Exemplar said:

burtons said:

Exemplar said:

When you say 'does not work' what do you mean? 

I went on live chat and this is what they said.
As per the last update on the ticket, our support team have received information from Nokia that there is a known issue with the 5.4 device which may cause the device NOT to connect to internet. Nokia are planning to roll out a software update for this device to resolve the issue and the fix is expected to be available for customers in 2 weeks.

We will update the ticket once we have confirmation from Nokia that software is available for customers to update.

I'm going to call bull on that (sorry that's not against you). I can only go on experience here. I have stuck a 3 SIM (Same as Smarty) in a work 5.4 here and it worked immediately. I'd be back on to them and ask to speak with an adult. The APN's are the APN's. If they work on one phone they should work on another. I googled the issue and can't see anything (even on page 2 of Google!)

I tried a 3 sim in the nokia and I can get on the internet and when I try tried the smarty sim in two different phones I can get on the internet.

tehone

burtons said:

Exemplar said:

burtons said:

Exemplar said:

When you say 'does not work' what do you mean? 

I went on live chat and this is what they said.
As per the last update on the ticket, our support team have received information from Nokia that there is a known issue with the 5.4 device which may cause the device NOT to connect to internet. Nokia are planning to roll out a software update for this device to resolve the issue and the fix is expected to be available for customers in 2 weeks.

We will update the ticket once we have confirmation from Nokia that software is available for customers to update.

I'm going to call bull on that (sorry that's not against you). I can only go on experience here. I have stuck a 3 SIM (Same as Smarty) in a work 5.4 here and it worked immediately. I'd be back on to them and ask to speak with an adult. The APN's are the APN's. If they work on one phone they should work on another. I googled the issue and can't see anything (even on page 2 of Google!)

I tried a 3 sim in the nokia and I can get on the internet and when I try tried the smarty sim in two different phones I can get on the internet.

What APN details are you using for the Smarty SIM?

burtons

tehone said:

burtons said:

Exemplar said:

burtons said:

Exemplar said:

When you say 'does not work' what do you mean? 

I went on live chat and this is what they said.
As per the last update on the ticket, our support team have received information from Nokia that there is a known issue with the 5.4 device which may cause the device NOT to connect to internet. Nokia are planning to roll out a software update for this device to resolve the issue and the fix is expected to be available for customers in 2 weeks.

We will update the ticket once we have confirmation from Nokia that software is available for customers to update.

I'm going to call bull on that (sorry that's not against you). I can only go on experience here. I have stuck a 3 SIM (Same as Smarty) in a work 5.4 here and it worked immediately. I'd be back on to them and ask to speak with an adult. The APN's are the APN's. If they work on one phone they should work on another. I googled the issue and can't see anything (even on page 2 of Google!)

I tried a 3 sim in the nokia and I can get on the internet and when I try tried the smarty sim in two different phones I can get on the internet.

What APN details are you using for the Smarty SIM?

Name 3.
APN three.co.uk.
Proxy not set.
Port not set.
Username not set.
Password not set.
Server not set.
MMSC http://mms.um.three.co.uk:10021/mmsc.
MMS Proxy mms.three.co.uk.
MMS Port 8799.
MCC 234.
MNC 20.
Authentication type none.
APN type default,supl,mms,xcap.
APN protocol Ipv4.
APN roaming protocol ipv4.
APN enable/disable, APN enabled.
Bearer Unspecified.
MVNO type none.
MVNO value not set.

[Deleted User]

burtons said:

tehone said:

burtons said:

Exemplar said:

burtons said:

Exemplar said:

When you say 'does not work' what do you mean? 

I went on live chat and this is what they said.
As per the last update on the ticket, our support team have received information from Nokia that there is a known issue with the 5.4 device which may cause the device NOT to connect to internet. Nokia are planning to roll out a software update for this device to resolve the issue and the fix is expected to be available for customers in 2 weeks.

We will update the ticket once we have confirmation from Nokia that software is available for customers to update.

I'm going to call bull on that (sorry that's not against you). I can only go on experience here. I have stuck a 3 SIM (Same as Smarty) in a work 5.4 here and it worked immediately. I'd be back on to them and ask to speak with an adult. The APN's are the APN's. If they work on one phone they should work on another. I googled the issue and can't see anything (even on page 2 of Google!)

I tried a 3 sim in the nokia and I can get on the internet and when I try tried the smarty sim in two different phones I can get on the internet.

What APN details are you using for the Smarty SIM?

Name 3.
APN three.co.uk.
Proxy not set.
Port not set.
Username not set.
Password not set.
Server not set.
MMSC http://mms.um.three.co.uk:10021/mmsc.
MMS Proxy mms.three.co.uk.
MMS Port 8799.
MCC 234.
MNC 20.
Authentication type none.
APN type default,supl,mms,xcap.
APN protocol Ipv4.
APN roaming protocol ipv4.
APN enable/disable, APN enabled.
Bearer Unspecified.
MVNO type none.
MVNO value not set.

That's for sister network 3 and not smarty.
The correct APN is mob.asm.net not three.co.uk

burtons

Deleted User said:

burtons said:

tehone said:

burtons said:

Exemplar said:

burtons said:

Exemplar said:

When you say 'does not work' what do you mean? 

I went on live chat and this is what they said.
As per the last update on the ticket, our support team have received information from Nokia that there is a known issue with the 5.4 device which may cause the device NOT to connect to internet. Nokia are planning to roll out a software update for this device to resolve the issue and the fix is expected to be available for customers in 2 weeks.

We will update the ticket once we have confirmation from Nokia that software is available for customers to update.

I'm going to call bull on that (sorry that's not against you). I can only go on experience here. I have stuck a 3 SIM (Same as Smarty) in a work 5.4 here and it worked immediately. I'd be back on to them and ask to speak with an adult. The APN's are the APN's. If they work on one phone they should work on another. I googled the issue and can't see anything (even on page 2 of Google!)

I tried a 3 sim in the nokia and I can get on the internet and when I try tried the smarty sim in two different phones I can get on the internet.

What APN details are you using for the Smarty SIM?

Name 3.
APN three.co.uk.
Proxy not set.
Port not set.
Username not set.
Password not set.
Server not set.
MMSC http://mms.um.three.co.uk:10021/mmsc.
MMS Proxy mms.three.co.uk.
MMS Port 8799.
MCC 234.
MNC 20.
Authentication type none.
APN type default,supl,mms,xcap.
APN protocol Ipv4.
APN roaming protocol ipv4.
APN enable/disable, APN enabled.
Bearer Unspecified.
MVNO type none.
MVNO value not set.

That's for sister network 3 and not smarty.
The correct APN is mob.asm.net not three.co.uk

I tried mob.asm.net but I still don't get internet.

burtons

Exemplar said:

 The APN's are the APN's. If they work on one phone they should work on another. I googled the issue and can't see anything (even on page 2 of Google!)

You was correct it was the APN settings. I put the smarty sim in my daughters samsung a21s and some of the apn settings was different so I got my phone and changed one setting at the time and if that didn't work I put them back to how it was and doing it this way I found out changing MVNO Type from none to GID made my internet work. MVNO Value then changed from not set to 0309 but you could leave this to not set and the internet would still work.