Parking Eye PCN at Welcome Break

TRYTOWIN

Hi Experts,
 I'm looking for advice on POPLA appeal for a PCN  from Parking Eye. I've read the Newbies thread and other posts and sent my first appeal to parking eye using template from this forum (haven't said who was driving in the appeal). This is now rejected and they have provided with POPLA code (Reason given in letter: We have reviewed the details outlined in your appeal, but we are not in receipt of sufficient evidence to confirm that the terms and conditions were not breached.Our records confirm that no parking was purchased on the date of the parking event)

The details of the incident: the driver of the car parked at a Welcome Break on M25 motorway and stayed for 2 hours and 29 minutes. The delay was due to taking a long break and didn't realise how quicky the time goes by. Was catching up with a friend on the break and had a coffee and lunch break. I received a PCN letter in the post immediately around 7 days after the incident.

The rejection came to me by email and it was sitting in my junk email and noticed it late and I seem to have 1 more week to apply for POPLA.
My questions are:
-  Can you suggest good appeal template for POPLA. I see there is one in below link but I wondering if point 1 No Hirer/Keeper Liability would need to be added in my letter and I am guessing this does not apply.
     https://forums.moneysavingexpert.com/discussion/6202420/parking-eye-pcn-welcome-break/p6

Thank you in advance for the advice and help, I appreciate everyone is very busy and I'm very grateful for all your help!.

KeithP

The third post in the NEWBIES thread has good guidance on how to create a winning PoPLA appeal.

But before doing that, complain to Welcome Break.

TRYTOWIN

I have verbally complained to duty manager at welcome break. I will now send them an email too.
I guess i still need to prepare my appeal and attach to POPLA appeal before deadline.

Coupon-mad

You don't have a 28 day deadline you have until DAY 33 to put a POPLA appeal in (no discussion about that please...spare us! It will work for 33 days).

Take your foot OFF the POPLA pedal or you will stop your chances of ParkingEye cancelling when WB tell them to.  P/Eye won't cancel if POPLA is started.

KeithP

Also note that PoPLA are currently accepting skeleton appeals - see their website.

But as said, get this cancelled by WB before thinking further about PoPLA - but don't miss the PoPLA deadline.

Umkomaas

Does the Notice to Keeper have a paragraph on the reverse page headed 'Protection of Freedoms Act'?

D_P_Dance

This is the only country in  Europe AFAIAA where these parasites infest motprway car parks, please complain to your MP.  Have you read this?

https://www.theguardian.com/money/2017/aug/26/parking-eye-takes-on-top-barrister-85-fine

Ralph-y

"I have verbally complained to duty manager at welcome break. I will now send them an email too.

I guess i still need to prepare my appeal and attach to POPLA appeal before deadline. "

this must go to the CEO as well ...

Ralph

TRYTOWIN

Thanks for your replies to each and every one and much appreciated.
I am drafting an email to Welcome break as sugested by KeithP and Coupon-Mad. I read in the sucessful complaints thread not to bother emailing head office (CEO) and i guess recommendaiton is to email the motorway services directly and also to their CEO?. I will post the letter here later tonight.
@Umkomaas, Yes, Notice to Keeper have a paragraph on the reverse page headed 'Protection of Freedoms Act' on the first letter but not on the second reminder letter sent a week later.

Umkomaas

It's the first one that counts. If PE have that on the NtK, you can be pretty sure they have met PoFA requirements in order to hold the keeper liable. If nothing else, PE run a pretty tight ship when it comes to understanding PoFA. 

Redx

The complaints should be loud and vociferous long before any Popla appeal is uploaded

We cannot stress this highly enough , because PE run that tight ship , so no putting the cart before the horse

Popla is stage 3 , landowner or retailer complaint is stage 1