Santander desktop online banking 1/3/21 I cant log in! SOLVED!

Yorkshire_Pud

Anyone else struggling to log in. App is working fine but I need to use the desktop site and the screen just freezes at customer number despite multiple attempts, clearing cookies, re boot etc.

Robin9

No problem - using Edge

molerat

Been in a few times today no problems - Firefox

Yorkshire_Pud

Thanks. I’m using Safari browser for what it’s worth!

EssexExile

Fine here once you get past the ad for Trusteer and the "do you want a loan to buy a car" page, despite the fact that I already pay Santander £600 a month for my car!

Yorkshire_Pud

Used an old Amazon Fire tablet and that worked. Tried an older iPad and same problem. Have been OK in the past.

Yorkshire_Pud

Mystery solved. I was using a saved page for login which has become out of date. Santander advised me to type in the web address each time so I get the most up to date page and that worked. Cheers!

hoc

It's not working today, it goes back to the login page after successfully putting in PIN. Tried on multiple devices and browsers and with new device it sends OTP as well but never goes into the account just goes back to the login page every time!

colsten

hoc said:

It's not working today, it goes back to the login page after successfully putting in PIN. Tried on multiple devices and browsers and with new device it sends OTP as well but never goes into the account just goes back to the login page every time!

No problem for me logging in online (Edge browser) or app (iOS). Seems the problem is unique to you and you need to call Santander.

hoc

It does "work" eventually after repeatedly logging in over a dozen times but once in the account it logs back out. It is very temperamental sometimes it does after just clicking on one link, sometimes it is good for a few minutes of navigating.

colsten

Got absolutely no problems whatsoever. I still recommend you call Santander.