student accommodation: partial refund due to unavailable facilities closed due to COVID-19

zz99
Forumite Posts: 4
Newbie

Hello,
My daughter is in a privately run student hall of residence. The shared facilities such as gym, music practice rooms etc are understandably closed due to COVID-19. Has anyone been able to successfully claim a partial rent refund under these circumstances?
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zz99 said:Hello,My daughter is in a privately run student hall of residence. The shared facilities such as gym, music practice rooms etc are understandably closed due to COVID-19. Has anyone been able to successfully claim a partial rent refund under these circumstances?
Is the gym, music rooms etc part of the contract for the hall of residence ?0 -
An update on this: we requested a partial refund from the hall operator, CRM Students. They refused. However, as I had paid the rent by credit card, the credit card provider gave a partial refund without any quibble. Although the contract does not explicitly mention the facilities, they were advertised on the prominently on their website and the credit card company agreed that this was grounds for a refund.
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zz99 said:An update on this: we requested a partial refund from the hall operator, CRM Students. They refused. However, as I had paid the rent by credit card, the credit card provider gave a partial refund without any quibble. Although the contract does not explicitly mention the facilities, they were advertised on the prominently on their website and the credit card company agreed that this was grounds for a refund.I'm a Forum Ambassador on The Coronavirus Boards as well as the housing, mortgages and student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.0
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silvercar said:zz99 said:An update on this: we requested a partial refund from the hall operator, CRM Students. They refused. However, as I had paid the rent by credit card, the credit card provider gave a partial refund without any quibble. Although the contract does not explicitly mention the facilities, they were advertised on the prominently on their website and the credit card company agreed that this was grounds for a refund.
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