Royal Mail & New Build

cajef

greyteam1959 said:

custardy said:

greyteam1959 said:

sheramber said:

is your address clearly marked?

Yes along with that of my 6 neighbours.
Who also have the same problem.

Can we get the full story?
The properties are 'live' and on the RM database.
So what is the reason for non delivery? It isn't because its a new build.
have you got delivery points,is there safe access or has something happened?

You can't telephone the local sorting office.

If I google my local sorting office I get a local phone number to contact them directly, why can't you contact yours?

custardy

greyteam1959 said:

custardy said:

greyteam1959 said:

sheramber said:

is your address clearly marked?

Yes along with that of my 6 neighbours.
Who also have the same problem.

Can we get the full story?
The properties are 'live' and on the RM database.
So what is the reason for non delivery? It isn't because its a new build.
have you got delivery points,is there safe access or has something happened?

I have no idea what the reason is for non delivery.
All the roads / pavements street signs are all fine & have been since the properties were occupied in December.
3 semi detached & all got letter boxes !!
You can't telephone the local sorting office.

Given you are in the Delivery office at least 2 times a week, how did the conversation to collect your mail come about?
Has it not occurred for you or one of your neighbours to ask?

Edit: page refreshed.
So you say can I speak to someone who it is to do with!
Honestly you are in the building and come to a random forum to ask?
Why would you be phoning a building you physically attend every week?

custardy

cajef said:

greyteam1959 said:

custardy said:

greyteam1959 said:

sheramber said:

is your address clearly marked?

Yes along with that of my 6 neighbours.
Who also have the same problem.

Can we get the full story?
The properties are 'live' and on the RM database.
So what is the reason for non delivery? It isn't because its a new build.
have you got delivery points,is there safe access or has something happened?

You can't telephone the local sorting office.

If I google my local sorting office I get a local phone number to contact them directly, why can't you contact yours?

Local numbers have been removed from cards/literature/changed.
Some historical numbers are still live but this is the minority.
It was a purposeful move to remove local numbers. Spend a day dealing with the public calling and you will soon realise why.

custardy

Hunyani_Flight_825 said:

If you want to talk to anyone at our sorting office you need to be there very early in the morning.

Not really. Given they are collecting mail and callers offices are running (ridiculously) reduced opening hours then managers should be in the unit whilst callers is open.

custardy

jon81uk said:

How did you know that you need to pick up the mail?
Or did you just one day decide to go to the delivery office and check?
Have you asked to speak to a manger when collecting it?
Have you phoned (03457 740 740) Royal Mail and asked?
Have you complained Contact Us (royalmail.com) ?
Is the new estate only seven houses, or are there other streets, are they getting post?
Have you seen a post person in the area?

I moved into a new build two months ago, the postman for the road knocked and introduced himself (Bob) on the first day.

Theres nothing weird about new devs. delivery can be patchy at first but a house thats occupied for 3 months and on the Aplus database should be getting a delivery.
Im more astounded at not having raised it/queried it/lodged a complaint in those 3 months.

jon81uk

custardy said:

jon81uk said:

How did you know that you need to pick up the mail?
Or did you just one day decide to go to the delivery office and check?
Have you asked to speak to a manger when collecting it?
Have you phoned (03457 740 740) Royal Mail and asked?
Have you complained Contact Us (royalmail.com) ?
Is the new estate only seven houses, or are there other streets, are they getting post?
Have you seen a post person in the area?

I moved into a new build two months ago, the postman for the road knocked and introduced himself (Bob) on the first day.

Theres nothing weird about new devs. delivery can be patchy at first but a house thats occupied for 3 months and on the Aplus database should be getting a delivery.
Im more astounded at not having raised it/queried it/lodged a complaint in those 3 months.

I agree, I'm just confused that the OP has been informed and new to collect their mail from the delivery office but not why. Surely at some point they were told you need to collect your post, so why haven't they asked why or made a proper complaint to central Royal Mail.

I've had issues being a new build as the postcode database hasn't spread to some companies, house numbers up to 15 were completed first and still many companies can't find our 29 on the list, its up to date with Royal Mail but just taking a while to get through systems. Fortunately with deliveries many people have brains and the post man worked out where we were as did Domino's Pizza.

custardy

jon81uk said:

custardy said:

jon81uk said:

How did you know that you need to pick up the mail?
Or did you just one day decide to go to the delivery office and check?
Have you asked to speak to a manger when collecting it?
Have you phoned (03457 740 740) Royal Mail and asked?
Have you complained Contact Us (royalmail.com) ?
Is the new estate only seven houses, or are there other streets, are they getting post?
Have you seen a post person in the area?

I moved into a new build two months ago, the postman for the road knocked and introduced himself (Bob) on the first day.

Theres nothing weird about new devs. delivery can be patchy at first but a house thats occupied for 3 months and on the Aplus database should be getting a delivery.
Im more astounded at not having raised it/queried it/lodged a complaint in those 3 months.

I agree, I'm just confused that the OP has been informed and new to collect their mail from the delivery office but not why. Surely at some point they were told you need to collect your post, so why haven't they asked why or made a proper complaint to central Royal Mail.

I've had issues being a new build as the postcode database hasn't spread to some companies, house numbers up to 15 were completed first and still many companies can't find our 29 on the list, its up to date with Royal Mail but just taking a while to get through systems. Fortunately with deliveries many people have brains and the post man worked out where we were as did Domino's Pizza.

Weve been here 14 years,the house 16. Still get the odd issue with sat navs routing people to where the old road used to be a mile away.
They knocked down a whole load of houses to build ours but retained the road names.