Setting up BT email

Gers

Today I got a new laptop (Dell Inspiron 7501) and am trying to setup BT IMAP email through Outlook - I have done this already on my previous laptop and a second one too. 

I'm using the proper account settings but keep getting an error message saying that the server settings are wrong.  Can anyone offer advice about what settings are wrong?  I am inputting them correctly.

Thanks

Your Btinternet.com password

Btinternet.com (BT Mail) SMTP Server	mail.btinternet.com
SMTP port	587
SMTP security	STARTTLS
SMTP username	Your full email address
SMTP password

Btinternet.com (BT Mail) IMAP Server	mail.btinternet.com
IMAP port	993
IMAP security	SSL / TLS
IMAP username	Your full email address
IMAP password	Your Btinternet.com password

Neil_Jones

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers - SSL Encryption: Enabled (but not STARTTLS) - also Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.

Gers

Neil_Jones said:

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers - SSL Encryption: Enabled (but not STARTTLS) - also Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.

Yes, did all that correctly.

dan958

Gers said:

Neil_Jones said:

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers - SSL Encryption: Enabled (but not STARTTLS) - also Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.

Yes, did all that correctly.

You okay to let us know what settings you did use then? As what you original gave is different to what BT are saying to use, such as the encryption type and the outgoing port.

Take a screenshot of your settings.

Gers

dan958 said:

Gers said:

Neil_Jones said:

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers - SSL Encryption: Enabled (but not STARTTLS) - also Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.

Yes, did all that correctly.

You okay to let us know what settings you did use then? As what you original gave is different to what BT are saying to use, such as the encryption type and the outgoing port.

Take a screenshot of your settings.

I'll do a screenshot once Photoshop downloads and I can scrub my email address from the message.

I've tried incoming 993, outgoing 465 (which is from the account settings on the original laptop) as well as 587.

I see what you mean about encryption type  sorry!  I am using SSL though the option is SSL/TLS.

[Deleted User]

These are the settings that I use for my btinternet.com email accounts in Outlook:
Incoming:

Outgoing:

Gers

Almost exactly like mine... Photoshop still downloading so will come back soon. 

Thanks so far.

[Deleted User]

Gers said:

Almost exactly like mine... Photoshop still downloading so will come back soon. 

Thanks so far.

Almost - so maybe the differences are the problem.

Alternatively, the mail server might be blocking it as a suspicious login, try logging in via the web page on the same laptop and then again with Outlook. Had something like this happen to me before.

PS you can use the built in Win 10 snipping tool like I did for redacting 

Gers

I was referring to our different email addresses!  Anyway, found how to redact with Paint.

debitcardmayhem

This any good ? Just checked it looks the same as yours, sorry

[Deleted User]

Can you find the setting for "My outgoing SMTP server needs authentication" - that is vital for the outgoing server to work and therefore Outlook to send the test email. Must be ticked and then select "use same settings as my incoming server".