Nightmare 3 Experience

Pjntjn2

Hi,
I'm getting absolutely nowhere with an issue with my phone contract with 3. I'm on the verge of giving up.
Put simply I want to transfer my existing 3 number (which is in my wife's name) onto my new contract ( which is in my name.). Thats it.
 This appears to be the problem.
I accept that there are different names on the contracts but despite numerous calls by my wife to authorise me to have the number put in my name we're getting nowhere.
The trouble is that each time I contact 3 I'm getting different answers the latest being change my existing number to payg and then it will be transferred onto my new contract. The first part happened but now 3 have killed the payg number altogether so at the moment my old number doesn't exist.
Also I've been told to use another payg sim for 24 hours and then my old number will become active again. Once again despite  followed this advice it hasn't worked and I'm still at square 1.
I'm wondering if its best alround just to use the  new number and send 3 an invoice for all the hassle they've caused me.
Why is something so simple to carry out becoming an impossible task??

dera2005

Do you simply just want to add the number to your account ? or is your wife still in contract
if you want to just get the number on to your three account and they are not playing ball (i had similar issue with Vodafone) ask your wife to call them and request a pac code - get a free pay as you go sim from another provider ie EE, port the number over to them. Takes 24 hours during weekdays - Once ported request a pac code from EE and then port the number back to three under your account.

bagand96

I feel for you as this happened to me last year. I signed up again as a new customer as it was cheaper than what retentions could offer. Three assured me it would be simple - cancel my existing contract and change the SIM over to PAYG. As soon as that happened I could move the number over to the new contract SIM. Except it didn’t happen. They killed my original SIM and number rather than it becoming a PAYG. 

It did get sorted. They had to send another SIM out to resurrect my old contract and number. And then start the process again, make it PAYG and then transfer it over. It did work the second time (I was very nervous of letting them try it again, and almost PAC transferred it out to another network to PAC it back in). At one point I had 3 active Three SIMs floating round!

It was a nightmare to sort though and I was without my number for about 4/5 days. It was a lesson learned for me, never do an internal transfer with Thee again.  Always PAC transfer out to another network PAYG for a day and then PAC transfer back in. Too late for you I know. 

They offered me £10 bill credit for my trouble. Even that failed to materialise and I couldn’t face chasing it up in the end.

Pjntjn2

Thanks for the replies guys.
The issue does seem to be that changing ownership over is the big issue.
I'll give it another try today and see where I get with it all. 

frederick1950

Once it switched to payg it should have stayed there until you filled in the online form to transfer it to your new contract.
Either there has been a lack of communication or something has gone wrong but once the number has disappeared theres no going back.
I have done it many times without a hitch .

bagand96

frederick1950 said:

Once it switched to payg it should have stayed there until you filled in the online form to transfer it to your new contract.
Either there has been a lack of communication or something has gone wrong but once the number has disappeared theres no going back.
I have done it many times without a hitch .

 When you cancel a contract they can either terminate the SIM (and therefore it’s number) or switch the SIM to PAYG.  Three can (and it appears sometimes do) get this wrong and the SIM is terminated in error.  

It’s not a case of no going back though, they can reactivate the number by reactivating the contract and sending a new SIM out.