o2 Classic Sim card - unable to top up

Foxy16

I bought one of these from ebay, and cannot top it up using my debit card, get either unsuccessful or contact your bank, checked with bank there is no problem. Spoke to several o2 customer service staff, who are worse than useless, gave no help at all, suggested I buy a voucher and top up (read online some people have had vouchers that don't work), so I asked what would happen if the voucher didn't work, they couldn't give me an answer! Have tried another phone and different bank cards, no luck.

Has anyone else had this problem and managed to resolve it? Any help greatly appreciated.

Farway

I've always bought a voucher and it's never failed, only did one last weekend

I think from threads you do have to use voucher for Classic because on line throws you into bundles and not recognised

You do have to be careful typing the voucher number in of course, I always sit down at a table & take my time, it would help if phone was on speaker because it is a menu driven press 1 etc

sdduk

I have a O2 classic 321p sim-card which i topped-up Wednesday with my debit card and it went though fine i have had it a long time from the start of the classic 321p
If you have just bought the sim-card may be its not working because the classic 321p doesn't excise anymore.
O2 stopped it last year and you cannot buy classic sims from O2 may be thats the problem.
I think if i let the money run out on my sim it will go to the new tariff.
Only a guess from me because i have heard some people say they have bought the classic sims off of eBay and they have worked so it could be hit and miss. 

Farway

sdduk said:

I have a O2 classic 321p sim-card which i topped-up Wednesday with my debit card and it went though fine i have had it a long time from the start of the classic 321p
If you have just bought the sim-card may be its not working because the classic 321p doesn't excise anymore.
O2 stopped it last year and you cannot buy classic sims from O2 may be thats the problem.
I think if i let the money run out on my sim it will go to the new tariff.
Only a guess from me because i have heard some people say they have bought the classic sims off of eBay and they have worked so it could be hit and miss. 

That was exactly how I got mine last weekend & topped up with a voucher from corner shop, it worked and I've used SIM since so still OK

I did see somewhere that Classic will be pulled for everyone later this year but can't give a link because I've forgotten where I saw it

sdduk

Farway said:

sdduk said:

I have a O2 classic 321p sim-card which i topped-up Wednesday with my debit card and it went though fine i have had it a long time from the start of the classic 321p
If you have just bought the sim-card may be its not working because the classic 321p doesn't excise anymore.
O2 stopped it last year and you cannot buy classic sims from O2 may be thats the problem.
I think if i let the money run out on my sim it will go to the new tariff.
Only a guess from me because i have heard some people say they have bought the classic sims off of eBay and they have worked so it could be hit and miss. 

That was exactly how I got mine last weekend & topped up with a voucher from corner shop, it worked and I've used SIM since so still OK

I did see somewhere that Classic will be pulled for everyone later this year but can't give a link because I've forgotten where I saw it

Glade your one is working.
I think they pulled it because they wasn't making enough money off of the classic 321p.
Even 3 has done away with there 321p.
The next best Payg provider is 1p mobile but you have to top-up every 3mths afaik or you loose the sim.

Foxy16

Thanks for all comments, I took a gamble and bought a voucher and managed to top up with that, so at least I can use it until they stop this. It does appear to be hit and miss how you can top up. Pity their customer services were not more helpful.

liggerz87

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408 I was reading this the other day they were saying any new SIM could be topped up anyway looks like voucher is the first and best way to go

sdduk

Foxy16 said:

Thanks for all comments, I took a gamble and bought a voucher and managed to top up with that, so at least I can use it until they stop this. It does appear to be hit and miss how you can top up. Pity their customer services were not more helpful.

Glade you got it sorted hopefully we will get another year out of the 321p before they stop ours.
May be next time you top-up being you have it working now you will be able to use a debit/credit card.

sdduk

liggerz87 said:

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408 I was reading this the other day they were saying any new SIM could be topped up anyway looks like voucher is the first and best way to go

Shame they didn't have a how to guide on how to get your final bill, ( cant call because it asks for the mobile number then says it don't exists.)
I had a contract with them a couple of weeks ago and cancelled it with-in the 14 days cooling off period
Now i cannot log-in to MyO2 to find out also had No confirmation that of final bill.
The sim is Dead now so i know its been terminated but i still have not had any notice of the amount they are going to take from my bank account also i did use a bit of data.