Vodafone Broadband Problems and Apology Discount

konn1ch1ha

Hi all,
Our home broadband has been playing up for several months. We finally decided to contact Vodafone to solve the issue. It turns out our internet speed has been running at 10mbps, sometimes as low as 3mbps, and Vodafone should be contacting us tomorrow to resolve the issue.

As a token of an apology, they have offered 15% discount. I don't think this is enough as the internet has been very slow for a long time and earlier, it stopped working entirely. We are using unlimited super-fast broadand and pay quite handsomely compared to other offers currently on. Our contract ends in April too. How do I go about asking for a bigger discount, and with the contract ending soon, does this give us any advantage if they want us to stay as customers?

TIA

2021BJ

I don't think it's reasonable to expect anything more if the problems have been going on for months and you haven't altered them to the issue.  After all, they couldn't fix a problem they weren't aware of.

The way to go about asking for a bigger discount is, well, to ask for a bigger discount.

I don't see why you would be in a better positon when it comes to negotiating a contract renewal. If they've fixed in by then, then there's no need to further discount it.  If they haven't I wouldn't want to stay with them anyway.

Neil_Jones

konn1ch1ha said:

Hi all,
Our home broadband has been playing up for several months. We finally decided to contact Vodafone to solve the issue. It turns out our internet speed has been running at 10mbps, sometimes as low as 3mbps, and Vodafone should be contacting us tomorrow to resolve the issue.

As a token of an apology, they have offered 15% discount. I don't think this is enough as the internet has been very slow for a long time and earlier, it stopped working entirely. We are using unlimited super-fast broadand and pay quite handsomely compared to other offers currently on. Our contract ends in April too. How do I go about asking for a bigger discount, and with the contract ending soon, does this give us any advantage if they want us to stay as customers?

TIA

Well if you'd reported the issue in the first place it could have been solved quicker.  I'd consider yourself lucky you got offered 15% discount at all.  As above, can't fix what they don't know about.

Compare "paying quite handsomely" (what does this even mean?  How much are you paying?) to new customer deals and see what you can do elsewhere to bounce off if you want to stay.

jbainbridge

Have to agree ... if you haven't told them about the problem - how can they fix it?
Their broadband is one of the cheapest on the market - not sure your paying 'handsomely' for it.