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Took the TalkTalk £75 switch offer - gift card being offered is only £60

K_S
K_S Posts: 6,910 Forumite
Fifth Anniversary 1,000 Posts Photogenic Name Dropper
in Broadband & internet access
Hi, I switched to TalkTalk 64MB a month or two ago through MSE when they were offering a £75 gift card (I took screenshots and saved them). I got an email yesterday asking me to pick the gift and it's showing as a £60 gift card when I go in to do that. Anyone else had this issue at all? Is it TalkTalk that I speak to about this?
TIA

I am a Mortgage Adviser - You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. 

PLEASE DO NOT SEND PMs asking for one-to-one-advice, or representation.

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Link to the offer and who supplys the card may help.
  • K_S
    K_S Posts: 6,910 Forumite
    Fifth Anniversary 1,000 Posts Photogenic Name Dropper
    Final update (jic someone has the same issue) 
    - emailed gift cloud (the voucher supplier)
    - they passed on the query to broadbandchoices who then got a few details off of me
    - they contacted talktalk on my behalf
    - got an email from broadbandchoices that I'll be reissued the link with the correct amount of £75

    A lot of time and effort for £15 tbh, but this is a moneysaving site after all! :)

    I am a Mortgage Adviser - You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. 

    PLEASE DO NOT SEND PMs asking for one-to-one-advice, or representation.

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