Be wary of Honda’s service plans.

k3lvc

woodchal said:

cymruchris said:

It's not totally dissimilar to buying a nice apple pie from Tescos. You were committed to buying the whole pie because you wanted to eat it all - then had two slices - and decided you didn't want any more pie - so took the remaining 3 slices back for a refund. Asda would say no as they didn't sell it. Tesco couldn't resell it as it was part-eaten so they'd say no. The only way you'd get any of your money would be if someone would buy the remnants of your apple pie for a bargain price.

Not quite because I would have known that the pie was non-refundable

How ? Do you get some T&C's and read them every time you buy an Apple Pie ?

Jenni_D

Is there a specific reason why you need to get rid of both of your existing cars for a "new" one? I'm assuming that your wife will no longer drive - so why not simply sell yours and keep the Jazz?

cymruchris

woodchal said:

cymruchris said:

It's not totally dissimilar to buying a nice apple pie from Tescos. You were committed to buying the whole pie because you wanted to eat it all - then had two slices - and decided you didn't want any more pie - so took the remaining 3 slices back for a refund. Asda would say no as they didn't sell it. Tesco couldn't resell it as it was part-eaten so they'd say no. The only way you'd get any of your money would be if someone would buy the remnants of your apple pie for a bargain price.

Not quite because I would have known that the pie was non-refundable

So you'd realise that you couldn't refund the apple pie because you'd eaten some of it but didn't want the rest - but didn't consider that if you used a part of your service plan and wanted your money back that similar rules might apply? If it was a concern at the beginning - it should have been a question you'd asked at the time of purchase. 'Hey Honda dealer - this plan seems really good value - but can I have a part refund after two years if my circumstances change?'

They may not have been helpful by passing you the terms and conditions 4 months later -  but realistically when you were buying, and had no intention of selling the car within 5 years, would you have read those terms and conditions? Most people don't even look at them - never mind read them. It's only something we shout about at a later time when we don't get the outcome we desire. (And I'm talking generally - not your specific circumstance).

You've chosen to buy a different brand of car - and do a trade-in - so you're not able to benefit from selling it with the car, or getting a credit from the dealer by buying the same brand. They do offer options to gain value back, but you're not choosing either of those options, so for now sadly, it'll just have to be something you chalk up to experience - and then on your next car purchase - get those t's and c's up-front and get the magnifying glass out. 

woodchal

williamgriffin said:

Why would you think it's refundable?

Why wouldn't I have thought it was refundable?

Honda did make a misleading omission under Consumer Protection from Unfair Trading Regulations 2008 (known as the CPRs) when they failed to inform us of this non-refundable condition at the time of purchase.

But hey ho, as you say, move on and suck it up.  Given that the car will still continue to be covered I was also a little disappointed that the new dealer would not give any value for the plan, which will be passed onto the new owner (if they know about it) even if the dealer doesn't want to participate in the transfer.

As the title of the OP says "Be wary" - this is a cautionary tale

KimJongUn88

Why don’t you go for a refund on the car itself? Surely there was nothing in the terms and conditions stating it wasn’t refundable?

tommyedinburgh

The OP has learned a lesson here, always take responsibility for your purchases and make the relevant checks needed to ensure that you are making a wise purchase.

Still think it is an amazing deal at £600.

ontheroad1970

tommyedinburgh said:

The OP has learned a lesson here, always take responsibility for your purchases and make the relevant checks needed to ensure that you are making a wise purchase.

Still think it is an amazing deal at £600.

Are you sure?

Belenus

tommyedinburgh said:

Still think it is an amazing deal at £600.

In 2015 I bought a used but only two months old BMW Series 1 from a BMW dealer. They also sold me a five year service plan for £500.

That five years has now expired but I think I got my money's worth. Apart from anything else I had peace of mind for five years knowing that I was unlikely to face an unexpected cost.

I still have the car.

ontheroad1970

OP - Bearing in mind main dealer services are around £300 ish common sense should have told you that 5 years worth - so around £1500 of value - was a steal and would come with conditions.  Why would they give such a good deal based on getting cash in (and also banking on people not getting around to using all of the servicing available) and then just refund some of it?  

There are certain requirements of retailers, but as a purchaser you have obligations too.  To read what you are signing up for.  That's the problem with today's society. It's always someone else's responsibility.

sheramber

 if you had read the plan when you got it at 4 months you may have had a chance of cancelling it and getting a refund.
But you have used it so that would imply you accepted the terms.
 Did the garage tell you the car was non refundable when you bought it?