Bought A Van For My Business.....

ontheroad1970

AdrianC said:

slapbang80 said:

I own a small business and decided last February

Feb 2020?

...to buy a van for the business...

Ah. If we can just stop you there...
The Consumer Rights Act 2015 does not apply to business purchases.
The Sale of Goods Act 1979 does, still, but is a lot less "friendly" and easy to get anywhere with.

Depends in whose name the van was bought in. If it was bought in the OP's personal name then it might be covered under the 2015 act.  If it was bought in the company name then the 1979 act applies.  Academic though.  As you say will be hard to prove that the fault was present at point of purchase after 20k+ miles

williamgriffin

ontheroad1970 said:

AdrianC said:

slapbang80 said:

I own a small business and decided last February

Feb 2020?

...to buy a van for the business...

Ah. If we can just stop you there...
The Consumer Rights Act 2015 does not apply to business purchases.
The Sale of Goods Act 1979 does, still, but is a lot less "friendly" and easy to get anywhere with.

Depends in whose name the van was bought in. If it was bought in the OP's personal name then it might be covered under the 2015 act.  If it was bought in the company name then the 1979 act applies.  Academic though.  As you say will be hard to prove that the fault was present at point of purchase after 20k+ miles

I think it's quite clear this was a business to business transaction.

sevenhills

slapbang80 said:

In order to have any claim, I/they have to prove that the vehicle had an underlying problem when I purchased it - how in gods name am I going to prove that?? Ive done 20000-odd miles in it, it has 108k on the clock.

You would put into Google the make and model of your van, along with the specific gearbox problem and see what results you get.

You may get thousands of owners of the same van, with the same problem, even though the vans are still quite new. So if its a very common problem with that van, it's possible that your warranty could cover you, only a possibility though.

williamgriffin

sevenhills said:

slapbang80 said:

In order to have any claim, I/they have to prove that the vehicle had an underlying problem when I purchased it - how in gods name am I going to prove that?? Ive done 20000-odd miles in it, it has 108k on the clock.

You would put into Google the make and model of your van, along with the specific gearbox problem and see what results you get.

You may get thousands of owners of the same van, with the same problem, even though the vans are still quite new. So if its a very common problem with that van, it's possible that your warranty could cover you, only a possibility though.

I think you're confusing an inherent problem with a warranty claim resulting from a breakdown.

burlingtonfl6

OP, you're dreaming if you think you're going to get a penny off anyone.

Grumpy_chap

AdrianC said:

Short version of list of problems...
Feb 2020 - LH indicator wouldn't self-cancel - warranty won't cover.
Aug 2020 - coolant leak - turns out to be EGR leaking, warranty paid part.
Aug 2020 - starter motor failed - no mention of warranty, but presume paid? (Damaged by leaking coolant?)
Nov 2020 - warned clutch on way out - ignored.
Feb 2021 - clutch now failed, taking gearbox and DMF with it.


Ultimately, It's a 6yo, 110k van - and you've covered 20k in it in a year. That suggests the problems were not pre-existing.
All the issues you list are basically wear and tear on a vehicle of that age and mileage.

I didn't pick up the fact the OP had done 20k miles in the year since purchase, so I went back to plough through the OP again.  In amongst all the comments about the van being a problem and the warranty not that great, I couldn't see any confirmation of the servicing that the OP had done on the van.  

Maybe I just missed the reference to the regular servicing and maintenance that any van requires?

Maybe, given the OP was strapped for cash (hence the inaccurate finance application), the OP skipped the servicing and is now paying the price?

Perhaps the OP can confirm the servicing they had on the van since purchase, not just the faults.

williamgriffin

Grumpy_chap said:

AdrianC said:

Short version of list of problems...
Feb 2020 - LH indicator wouldn't self-cancel - warranty won't cover.
Aug 2020 - coolant leak - turns out to be EGR leaking, warranty paid part.
Aug 2020 - starter motor failed - no mention of warranty, but presume paid? (Damaged by leaking coolant?)
Nov 2020 - warned clutch on way out - ignored.
Feb 2021 - clutch now failed, taking gearbox and DMF with it.


Ultimately, It's a 6yo, 110k van - and you've covered 20k in it in a year. That suggests the problems were not pre-existing.
All the issues you list are basically wear and tear on a vehicle of that age and mileage.

I didn't pick up the fact the OP had done 20k miles in the year since purchase, so I went back to plough through the OP again.  In amongst all the comments about the van being a problem and the warranty not that great, I couldn't see any confirmation of the servicing that the OP had done on the van.  

Maybe I just missed the reference to the regular servicing and maintenance that any van requires?

Maybe, given the OP was strapped for cash (hence the inaccurate finance application), the OP skipped the servicing and is now paying the price?

Perhaps the OP can confirm the servicing they had on the van since purchase, not just the faults.

Even if he did service it I bet the transmission fluid hasn't been changed. 

slapbang80

Grumpy_chap said:

AdrianC said:

Short version of list of problems...
Feb 2020 - LH indicator wouldn't self-cancel - warranty won't cover.
Aug 2020 - coolant leak - turns out to be EGR leaking, warranty paid part.
Aug 2020 - starter motor failed - no mention of warranty, but presume paid? (Damaged by leaking coolant?)
Nov 2020 - warned clutch on way out - ignored.
Feb 2021 - clutch now failed, taking gearbox and DMF with it.


Ultimately, It's a 6yo, 110k van - and you've covered 20k in it in a year. That suggests the problems were not pre-existing.
All the issues you list are basically wear and tear on a vehicle of that age and mileage.

I didn't pick up the fact the OP had done 20k miles in the year since purchase, so I went back to plough through the OP again.  In amongst all the comments about the van being a problem and the warranty not that great, I couldn't see any confirmation of the servicing that the OP had done on the van.  

Maybe I just missed the reference to the regular servicing and maintenance that any van requires?

Maybe, given the OP was strapped for cash (hence the inaccurate finance application), the OP skipped the servicing and is now paying the price?

Perhaps the OP can confirm the servicing they had on the van since purchase, not just the faults.

Vehicle has been regularly serviced since I had it.  It wasn't that I was strapped for cash, I put in the finance application and the dealer told me that this was how the finance application would go through, I was fine with it as I got my van, I paid what I was going to pay so I was happy. In hindsight I wish I had been declined for credit and then wouldn't be in this mess.  As I thought there's no way after 20k it can be an underlying fault. The finance is in my personal name - the vehicle is registered according to the V5 to the business.
Thanks for your help, a hard lesson learnt and lucky I have more than one chin to take this on!!